Refund apple account credit seems to be not possible. Is this correct or is there a way to request a refund?

Refund apple account credit seems to be not possible. Is this correct or is there a way to request a refund?


Seems like I cannot request a refund via the usual channels.

iPhone 12, iOS 17

Posted on Oct 11, 2023 5:30 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2023 5:43 AM

User may request a refund for digital items or services purchased accidentally or unintentionally, or if they don't work (as intended). When approved, refunds will then be transferred back to the original payment method as used for that purchase (e.g. account balance).


Apple ID account balance cannot be transferred to other accounts or payment methods. It has to be spend in the iTunes Store or App Store on digital goods and services.

1 reply
Question marked as Top-ranking reply

Oct 11, 2023 5:43 AM in response to DS1283

User may request a refund for digital items or services purchased accidentally or unintentionally, or if they don't work (as intended). When approved, refunds will then be transferred back to the original payment method as used for that purchase (e.g. account balance).


Apple ID account balance cannot be transferred to other accounts or payment methods. It has to be spend in the iTunes Store or App Store on digital goods and services.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund apple account credit seems to be not possible. Is this correct or is there a way to request a refund?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.