When I open my app store it shows a credit but will not let me use it
In my app store it shows a credit under my name but will not let me access those funds - anyone have this same issue?
iPhone 14, iOS 17
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
In my app store it shows a credit under my name but will not let me access those funds - anyone have this same issue?
iPhone 14, iOS 17
In my app store it shows a credit under my name but will not let me access those funds
If you have enough money in your Apple Account balance, all you have to do is -> you need to set your Apple Account balance as your default payment.
See -> Add a payment method to your Apple ID
Add a payment method to your Apple ID – Apple Support (UK)
See -> What you can buy with your Apple Gift Card or Apple Account balance
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)
and ⤵️
If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
In my app store it shows a credit under my name but will not let me access those funds
If you have enough money in your Apple Account balance, all you have to do is -> you need to set your Apple Account balance as your default payment.
See -> Add a payment method to your Apple ID
Add a payment method to your Apple ID – Apple Support (UK)
See -> What you can buy with your Apple Gift Card or Apple Account balance
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)
and ⤵️
If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
@Raicya, That is not the credit the poster is referring to. The credit has nothing to do with money in the Apple Account.
When I open my app store it shows a credit but will not let me use it