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My boss forgot his password on another apple ID and his old phone number

My boss forgot his password on another apple ID and his old phone number.

when I tried to reset that apple ID password, it keep asking me to enter your trusted phone number.

But we have the email that used by apple ID to sign in. How to resolve this? Thank you

Posted on Oct 11, 2023 7:44 AM

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Question marked as Top-ranking reply

Posted on Oct 11, 2023 7:48 AM

You will have to use the Account Recovery process, as described in this article:

How to use account recovery when you can’t reset your Apple ID password - Apple Support

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My boss forgot his password on another apple ID and his old phone number

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