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Geoffers11 Author

Level 1

4 points

how to connect up a replacement air pod pro?

I have replaced the right airpod as I recently lost it, but when I place it in the airpod case it isn't recognized.

AirPods Pro

Posted on Oct 11, 2023 7:52 AM

Top-ranking reply

JJRASC

Community Specialist

Posted on Oct 12, 2023 8:03 AM

Hello Geoffers11,

Welcome to the Apple Support Communities.

Please follow these setup instructions if you recently replaced an AirPod: Set up your replacement AirPods or charging case - Apple Support

All the best!

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Similar questions

2 replies

Top-ranking reply

JJRASC

Community Specialist

Oct 12, 2023 8:03 AM in response to Geoffers11

Hello Geoffers11,

Welcome to the Apple Support Communities.

Please follow these setup instructions if you recently replaced an AirPod: Set up your replacement AirPods or charging case - Apple Support

All the best!

Geoffers11 Author

Level 1

4 points

Oct 12, 2023 9:05 AM in response to JJRASC

Hi JJRASC,

I did try this method but to no avail.

I was advised by Apple to take them into the nearest Apple store, they then did similar checks and then found out that the firmware was different on both Airpods, which up until today was a first.

I have had to send the Airpods back to be Apple to be reconfigured and await their return!!

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how to connect up a replacement air pod pro?