IOS 17 - ringtones not showing

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Level 1

15 points

IOS 17 - ringtones not showing

Just noticed that ringtones I had loaded from my computer and had been used for text tones, new voicemail, new mail, sent mail, calendar alerts and reminder alerts are no longer showing on the my list of ringtones for selection.

The list does show for Ringtone.

I read on the internet that IOS17 has caused this problem and that the fix IOS version is not known. If true, then this is disappointing as nowhere in the Release notes has there been any mention of changes to ringtones.

Anyone else having the problem or can advise.

Windows, Windows 10

Posted on Oct 11, 2023 6:11 PM

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Answer 1

Lee_ms

Community Specialist

Oct 12, 2023 1:59 PM in response to China888

Hi China888,

Do you see your tones under Settings > Sounds & Haptics > Ring Tones? Is your device completely up-to-date? You can learn how here: Update iOS on iPhone - Apple Support

If so we'd recommend reaching out for support here: Get Support

Take care.

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Answer 2

China888 Author

Level 1

15 points

Oct 22, 2023 11:35 AM in response to China888

See this thread....has approx 30k comments

Custom tones dissapeared after iOS 17 upd… - Apple Community

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Answer 3

China888 Author

Level 1

15 points

Oct 12, 2023 4:26 PM in response to Lee_ms

Hello

Under ringtone, all my computer loaded ringtones appear. They appear in itunes also under Tones

BUT for text tone, new voicemail, new mail, sent mail, calendar alerts, reminder alerts, the ringtones list do NOT show my computer loaded ringtones

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Answer 4

China888 Author

Level 1

15 points

Oct 12, 2023 5:40 PM in response to China888

Just onto Apple support-What you previously mentioned about this happening after the update is the reason why they are not showing in text messages, our technicians are currently working to properly bring back this feature on this new version, is currently not available, but they are working with this since they know how important this is. The technicians seem to be working on this since it has been noticed by many customers, so they might improve this on future updates

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Answer 5

mikeg28806

Community Specialist

Oct 12, 2023 4:43 PM in response to China888

Thanks for keeping the thread informed China888,

From here we recommend contacting Apple Support, who have the tools and resources needed to investigate and assist further. Get Support

Cheers!

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IOS 17 - ringtones not showing

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