restore phone
Trying to restore phone using windows computer on ITUNES. Everything under devices is grayed out
iPhone XR
User profile for user:
faith185
User level:
Community Specialist
Hi janaeeverett,
Thanks for posting in Apple Support Communities. It sounds like your computer may not recognize that your iPhone is connected. In that case, we'd recommend trying the guidance in If your computer doesn't recognize your iPhone or iPad - Apple Support.
If you're restoring for a forgotten passcode, your iPhone will need to be in recovery mode. Check out If you forgot your iPhone passcode - Apple Support for details.
All the best.