The operation can't be completed because you don't have permission to access "Family Tree Builder.app"

Hello, i am having problems installing the free version of Family Tree Builder (FTB) on my macbookpro. Having contacted FTB / MyHeritage first they have tried to help but cannot find a solution and suggest trying Apple for assistance.


The download is found at - https://www.myheritage.com/family-tree-builder


I can download fine but when installing it gets 2/3rds complete and then returns an error:


The operation can't be completed because you don't have permission to access "Family Tree Builder.app"


I have checked my permissions for the file (right click > get info) and these are set to 'Read & Write'


I am not sure where to take the problem from here so any help would be appreciated.


MacBook Pro 15″, 13.5

Posted on Oct 12, 2023 9:51 AM

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7 replies
Question marked as Helpful

Oct 16, 2023 4:43 AM in response to MacUserA81

Part 1 of 3


Good work on getting the Family Tree Builder working 👍


Part 2 or 3


Though, here you maybe have some other Important Issues that need your attention.


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User nor by Third Party Applications.


The only Entity that can open and modify or alter this Volume is Apple.


That would occur when an update or UpGrade is performed.


Part 3 of 3


Any of the below should be removed as per Developers Instructions 


Third Party Security Software 


Below is only a Partial List


This will include BitDefender


This will included Norton Antivirus 


 Sophos Av Software


Intego AntiVirus


 McAfee


Avast AntiVirus


Ad Guard,


 Webroot ,


 ESET ,


 Avira ,


AVG AntiVirus  


 avira antivirus 


Trustee  


AntiVirus for Mac


F-Secure


Securemac


Cylance


Kaspersky Internet Security


Total Virus Software 


VirusOne


Remove Virus One 


The The Built in Security  is all that is required.


https://support.apple.com/en-ca/guide/deployment/dep323ab8aa3/web


Security. Built right in


Question marked as Helpful

Oct 17, 2023 8:51 AM in response to MacUserA81

As you've already been informed there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Uninstall any A/V software (according to the developer's instructions) you have along with any of the other categories mentioned in the first paragraph of this reply.

The operation can't be completed because you don't have permission to access "Family Tree Builder.app"

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