My Iphone 12 is saying unable to load photos of my dead pet rat of wich i am still grieving. Woyld be nice to get my photos back my phone is updated, i tried restarting, deleting every photo that is not of my rat, in my phone and icloud, so I need help and not a generic message please and thanks. (Sorry for bad writing I don’t have my glasses )
iPhone 12 Pro, iOS 17
Hello jean-sébastien145,
Sorry to hear about your rat! Based on that message, it sounds like the full resolution images of your pet were stored in iCloud to save space. In those cases, it needs to download that data in order to view a full resolution image on your iPhone. So if that download fails, one possibility is that there's a lack of storage. Though you did clear space, double-check for us how much shows available. How to check the storage on your iPhone and iPad - Apple Support
Also, does your phone currently have a strong Wi-Fi connection that is free from added firewalls, VPNs, or security software? Those can disrupt the connection to Apple's servers, so it may fail to download.
Thanks!
Hello jean-sébastien145,
Sorry to hear about your rat! Based on that message, it sounds like the full resolution images of your pet were stored in iCloud to save space. In those cases, it needs to download that data in order to view a full resolution image on your iPhone. So if that download fails, one possibility is that there's a lack of storage. Though you did clear space, double-check for us how much shows available. How to check the storage on your iPhone and iPad - Apple Support
Also, does your phone currently have a strong Wi-Fi connection that is free from added firewalls, VPNs, or security software? Those can disrupt the connection to Apple's servers, so it may fail to download.
Thanks!
Can’t load photos of my dead pet
