Can’t load photos of my dead pet

My Iphone 12 is saying unable to load photos of my dead pet rat of wich i am still grieving. Woyld be nice to get my photos back my phone is updated, i tried restarting, deleting every photo that is not of my rat, in my phone and icloud, so I need help and not a generic message please and thanks. (Sorry for bad writing I don’t have my glasses )

iPhone 12 Pro, iOS 17

Posted on Oct 12, 2023 9:42 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2023 11:18 AM

Hello jean-sébastien145,


Sorry to hear about your rat! Based on that message, it sounds like the full resolution images of your pet were stored in iCloud to save space. In those cases, it needs to download that data in order to view a full resolution image on your iPhone. So if that download fails, one possibility is that there's a lack of storage. Though you did clear space, double-check for us how much shows available. How to check the storage on your iPhone and iPad - Apple Support


Also, does your phone currently have a strong Wi-Fi connection that is free from added firewalls, VPNs, or security software? Those can disrupt the connection to Apple's servers, so it may fail to download.


Thanks!

Similar questions

1 reply
Question marked as Top-ranking reply

Oct 13, 2023 11:18 AM in response to jean-sébastien145

Hello jean-sébastien145,


Sorry to hear about your rat! Based on that message, it sounds like the full resolution images of your pet were stored in iCloud to save space. In those cases, it needs to download that data in order to view a full resolution image on your iPhone. So if that download fails, one possibility is that there's a lack of storage. Though you did clear space, double-check for us how much shows available. How to check the storage on your iPhone and iPad - Apple Support


Also, does your phone currently have a strong Wi-Fi connection that is free from added firewalls, VPNs, or security software? Those can disrupt the connection to Apple's servers, so it may fail to download.


Thanks!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t load photos of my dead pet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.