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iPhone won’t convert HEIC to JPG

Recently my iPhone stopped converting my images to JPEGs when I transfer them to my PC, despite having most compatible checked in the photo app settings. I’ve switched format setting for the camera to only record JPEGs from here on out, but that doesn’t address the couple thousand images I have still in HEIC format. Not sure what changed, as “most compatible” always used to do the trick for me. Since this problem occurred I’ve changed cables, updated iOS, etc. Nothing works.

Posted on Oct 12, 2023 11:14 AM

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Posted on Oct 25, 2023 11:34 AM

I'm not sure if this helps, but I worked with a user who started forwarding images to himself via email. They arrive as an HEIC file. He has the latest iOS 17 version. I have iOS 16.6.1 and images I email come through as JPEG. We tested this further by air dropping an heic image from his iOS 17 to another user who has iOS 16. When they take the HEIC image and email it, it comes through as a JPEG.

Not sure if this is a bug in iOS 17 but thought it was noteworthy.

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Oct 25, 2023 11:34 AM in response to Phrynosoma

I'm not sure if this helps, but I worked with a user who started forwarding images to himself via email. They arrive as an HEIC file. He has the latest iOS 17 version. I have iOS 16.6.1 and images I email come through as JPEG. We tested this further by air dropping an heic image from his iOS 17 to another user who has iOS 16. When they take the HEIC image and email it, it comes through as a JPEG.

Not sure if this is a bug in iOS 17 but thought it was noteworthy.

Dec 26, 2023 7:27 AM in response to Phrynosoma

I also just started having this problem. I’ve had my phone for 3 years. I tried updating from 16 to 17 to see if the update would fix it, but it didn’t. I use a PC and send/use JPEG format, so I would really appreciate the compatibility option to actually work. Never had this probes before - I’ve been using the compatibility option without a problem since the HEIC format came out

iPhone won’t convert HEIC to JPG

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