Connect iPhone with windows

after resetting my settings An unknown error occurred (0xE800000A)

Windows, Windows 10

Posted on Oct 12, 2023 11:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2023 12:11 PM

Hey oba240 ,


We'd recommend checking out this article as it provides information that may help resolve your issue: If your computer doesn't recognize your iPhone or iPad - Apple Support


"Look in the Finder or iTunes

On a PC with iTunes for Windows, look for your device in iTunes.

Learn more about viewing your device in the Finder or iTunes

 

Update the software on all devices

Update your iPhone or iPad

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.

 

Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 

If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 

 

Trust your computer, if asked

If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.

About the 'Trust This Computer' alert

  

Allow the accessory to connect

When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.

Learn about allowing accessories to connect

  

Restart your devices

Restart your iPhone

Restart your Windows PC

 

Try a different port, cable, or computer

The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad."


If you need further assistance, contact Apple Support here: Contact - Official Apple Support


Thanks!





1 reply
Question marked as Top-ranking reply

Oct 13, 2023 12:11 PM in response to oba240

Hey oba240 ,


We'd recommend checking out this article as it provides information that may help resolve your issue: If your computer doesn't recognize your iPhone or iPad - Apple Support


"Look in the Finder or iTunes

On a PC with iTunes for Windows, look for your device in iTunes.

Learn more about viewing your device in the Finder or iTunes

 

Update the software on all devices

Update your iPhone or iPad

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.

 

Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 

If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 

 

Trust your computer, if asked

If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.

About the 'Trust This Computer' alert

  

Allow the accessory to connect

When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.

Learn about allowing accessories to connect

  

Restart your devices

Restart your iPhone

Restart your Windows PC

 

Try a different port, cable, or computer

The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad."


If you need further assistance, contact Apple Support here: Contact - Official Apple Support


Thanks!





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