Apple Vision Pro is now available in the U.S.

After iOS 17 iPhone 11 is not charging

After updating to ios 17 my iPhone 11 doesn’t charge anymore when it’s on. It used to charge with 10w charger but after 17.0.3 that doesn’t work either.


Only way to charge now is to turn off phone and charge.


Clean charging option is not available for me. optimised charging is turned off. Any help would be appreciated. Thanks.


[Re-Titled by Moderator]

Posted on Oct 12, 2023 9:30 PM

Reply
Question marked as Best reply

Posted on Nov 25, 2023 8:38 AM

I updated my phone today Nov 25, 2023 with full 100% charge. Now that it is updated to IOS 17.1.1, my iPhone is refusing to charge. I've been using this iPhone 11 Pro Max since Sept 2021. I never drained the battery and always made sure I keep its charge no lower than 40%. I always charge up to 99-100% before I unplug it. . My phone's battery was working perfectly fine before the update. I changed the cord to a new original Apple branded cord, nothing's changed. I'm not sure what to do at this point. Should I throw my iPhone away??????? Apple needs to fix this issue ASAP because I am not buying a new iPhone if this one becomes useless because of an update.

107 replies

Dec 16, 2023 5:13 AM in response to eliezailah96

12/14/23

We always have Background App Refresh off.

Turned off Optimum Charging.

The problem was four-fold:

1-The rubber on the Otter Box was slightly impinging on the lighting cord connection (easy to correct)

2-17.1.2 IOS Update

3-Optimum Charging off

*(after the above 3, phone charged somewhat better but not consistent, would actually show it was charging but lose battery %)

4- New Apple 20W charger was intermittent, I figured it out late night when I noticed the phone lighting up-on and off (cord verified as good)

After receiving warranty charger, pone now charges as expected.

Restored the "Optimum Charging" feature.

In my case I can't say for certain if the IOS was the culprit or a combination of the above damaging the charger.

HTH someone.



Dec 16, 2023 5:16 AM in response to nfn12034

i tried reactivating all to see if it works after the hard reset turns out it's the same issue, i also noticed when i put it back on charger in the morning when it was at 79(for some reason letting it run down a little brings back charging pace to normal), it continued fine until like 93 then became extremely slow( i borrowed my brother's iPad charger trying to see if that was the culprit but turns out mine worked fine on his iPad) but anyways, when i turned these 2 off again, it restarted fully charging, so i guess there's a bug with these 2 features making charging worse

Dec 24, 2023 12:39 PM in response to maharajg

After iOS 17.1.2 update, iPhone SX Max randomly stops charging even though lightening bolt icon stays present. The number slowly descends while using social media or whatever. I had the battery replaced at a Genius Bar which only destroyed my speakers. After a cleaning, the lower speaker worked but the speaker that goes next to the ear no longer works. Now all my calls are on speaker phone.

Jan 8, 2024 10:31 PM in response to Jeff_W.

Went into the apple store today and they couldn't get my iphone 11 working. Said it wasn't the ios change and that they hadn't heard of the issue. I shared this forum and it was a surprise to everyone. This is hugely disappointing from apple - maybe Apple should stop making BS sustainability adverts and start making phones that last longer than 3 years.

Jan 15, 2024 8:44 AM in response to maharajg

I’ve had the same problem as everyone else here since updating to iOS 17 two days ago. Contacted Apple support and this was the response I received:


Thank you for reaching out today! At this time, apple has heard reports of this issue and we don't yet completely understand the issue and are still working to resolve this issue. Therefore, Apple can't promise a solution or predict when an investigation will finish. We do apologize for this inconvenience and are working to solve this issue.


So I guess once my phone runs out of battery I’ll have to get a new one!?

Jan 15, 2024 11:33 AM in response to maharajg

The consensus is powering down the iPhone and plugging in the cord will recharge to 100%. Another work around that I have not tried but mentioned by one person is to take a screen shot before plugging in the cord. I guess they did that to gauge progress and found bizarrely that the device charged up to 100%. But I think that was just a variation on Murph’s Law.

Jan 20, 2024 5:57 AM in response to maharajg

My iPhone 8 broke in early December and I bought a new iPhone 11 it worked perfectly with the wireless charger I had and 2 days ago (when I updated it to the latest iOS) it won’t charge it gets up to 18% and then goes down I can use it for hours while it says it’s charging but still says 1% but as soon as I unplug it it dies I don’t know what to do since it’s a new phone and I don’t have the funds to buy a new one

After iOS 17 iPhone 11 is not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.