Apple Mail | flagged email wrong count/ghost message

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Level 1

8 points

Apple Mail | flagged email wrong count/ghost message

after upgrading to Ventura 13.6, Mail shows a count of "1" for a flag that in reality has 0 message: I have 5 messages with red flag correctly displayed, but there is still 1 showing as orange that doesnt really exist

iOS is actually showing the right number (5, right flag), so my assumption is that the issue is only related to the desktop version.

I've tried multiple fixes I've found in this community and on the web, but so far none of them works:

re-building all mailboxes
deleting "envelope index" files in the library
dis-enabling/re-enabling all mailboxes
check labels/starred emails in my account online (google and icloud)

Any help?

Giacomo

[Edited by Moderator]

MacBook Pro 15″

Posted on Oct 13, 2023 12:30 AM

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Answer 1

Oct 13, 2023 2:26 AM in response to Giacomix

Do you have any text inserted into the search box?

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Answer 2

Owl-53

Level 10

103,321 points

Oct 13, 2023 3:07 AM in response to Giacomix

I have used this method back in Monterey macOS 12

In Ventura the V10 in below, I am not sure if that should be V10 or V11

Quit Mail if it’s open.

• In ~/Library/Mail/V10/MailData, delete any file that begins with “Envelope Index,” such as Envelope Index or Envelope Index-shm.

• Your home Library folder is hidden by default. To display it, choose Finder > “Go to Folder” and then enter “~/Library”

• Open Mail.

• Mail creates new Envelope Index files. This process may take a few minutes, depending on how many messages Mail is reindexing.

• It will fix your issue.

"Message Import":

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Answer 3

Giacomix Author

Level 1

8 points

Oct 13, 2023 3:11 AM in response to Owl-53

Done that already and no success.

After getting in contact with Apple Support I've even been recommended to delete "ExternalUpdates.storedata" as well (as suggested here: https://discussions.apple.com/thread/7144486), but again, no success

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