Hi i would like if someone could recommend a product that can clean airpod pro 2 gen’s ear wax that won’t come of

so i have been trying to get ear wax of my airpod pro 2 and it just doesn’t wanna come of like it is permanent i would like to ask if someone would recommend a product anything that can clean it up and make it look like normal as before


left:






right (the one that is dirty):

AirPods Pro (2nd generation)

Posted on Oct 13, 2023 6:25 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2023 9:13 AM

Hi privateaccount1,


We recommend that you check out the link below to learn how to clean your AirPods Pro.


Cleaning AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


To perform the recommended steps via the link above, complete the steps in the section titled "Clean your AirPods and AirPods Pro."


* Don’t run AirPods or AirPods Pro under water.
* Use a soft, dry, lint-free cloth.
* If your AirPods or AirPods Pro are exposed to anything that might cause stains or other damage—for example, soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, or hair dye:
* Wipe them clean with a cloth slightly dampened with fresh water and dry with a soft, dry, lint-free cloth.
* Allow them to completely dry before placing in the charging case.
* Don't attempt to use them until they're completely dry.
* Make sure not to get any liquid in the openings.
* Clean the microphone and speaker meshes with a dry cotton swab.
* Don't use sharp objects or abrasive materials to clean your AirPods or AirPods Pro.

Clean the case of your AirPods or AirPods Pro
Clean the charging case with a soft, dry, lint-free cloth. If necessary, you can slightly dampen the cloth with isopropyl alcohol. Allow the charging case to dry. Make sure not to get any liquid in the charging ports. Here are a few more guidelines:
* Remove any debris from the Lightning connector with a clean, dry, soft-bristled brush.
* Don't use abrasive materials to clean the charging case.
* To avoid damaging the metal contacts, don't put anything in the charging ports.

Clean the ear tips of your AirPods Pro
1. If any water has accumulated in the ear tip, tap the AirPod on a soft, dry, lint-free cloth with the ear tip opening facing downward to remove.
2. Pull off the ear tips from each AirPod and rinse the ear tips with water. Don't use soap or other household cleaners.
3. Wipe the ear tips with a soft, dry, lint-free cloth. Make sure that the ear tips are completely dry before reattaching to each AirPod.
4. Click the ear tips back on each AirPod. The ear tips are oval shaped, so make sure that you align them before you click them back on.


We recommend the steps above because they will show you how to clean your AirPods and AirPods Pro.


Please do not hesitate to reach back out to us if you have questions or need any additional support.  


Thanks for using the Apple Support Communities.


Cheers!

1 reply
Question marked as Top-ranking reply

Oct 14, 2023 9:13 AM in response to privateaccount1

Hi privateaccount1,


We recommend that you check out the link below to learn how to clean your AirPods Pro.


Cleaning AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


To perform the recommended steps via the link above, complete the steps in the section titled "Clean your AirPods and AirPods Pro."


* Don’t run AirPods or AirPods Pro under water.
* Use a soft, dry, lint-free cloth.
* If your AirPods or AirPods Pro are exposed to anything that might cause stains or other damage—for example, soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, or hair dye:
* Wipe them clean with a cloth slightly dampened with fresh water and dry with a soft, dry, lint-free cloth.
* Allow them to completely dry before placing in the charging case.
* Don't attempt to use them until they're completely dry.
* Make sure not to get any liquid in the openings.
* Clean the microphone and speaker meshes with a dry cotton swab.
* Don't use sharp objects or abrasive materials to clean your AirPods or AirPods Pro.

Clean the case of your AirPods or AirPods Pro
Clean the charging case with a soft, dry, lint-free cloth. If necessary, you can slightly dampen the cloth with isopropyl alcohol. Allow the charging case to dry. Make sure not to get any liquid in the charging ports. Here are a few more guidelines:
* Remove any debris from the Lightning connector with a clean, dry, soft-bristled brush.
* Don't use abrasive materials to clean the charging case.
* To avoid damaging the metal contacts, don't put anything in the charging ports.

Clean the ear tips of your AirPods Pro
1. If any water has accumulated in the ear tip, tap the AirPod on a soft, dry, lint-free cloth with the ear tip opening facing downward to remove.
2. Pull off the ear tips from each AirPod and rinse the ear tips with water. Don't use soap or other household cleaners.
3. Wipe the ear tips with a soft, dry, lint-free cloth. Make sure that the ear tips are completely dry before reattaching to each AirPod.
4. Click the ear tips back on each AirPod. The ear tips are oval shaped, so make sure that you align them before you click them back on.


We recommend the steps above because they will show you how to clean your AirPods and AirPods Pro.


Please do not hesitate to reach back out to us if you have questions or need any additional support.  


Thanks for using the Apple Support Communities.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi i would like if someone could recommend a product that can clean airpod pro 2 gen’s ear wax that won’t come of

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.