not able to see my phone on my macbook since one month or so

i have the osx el captain, macbook pro early 2011

and the i phone 12

cannot see my phone or synchronize to my MacBook anymore

MacBook Pro 13″, macOS 10.14

Posted on Oct 13, 2023 8:18 AM

Reply
1 reply

Oct 14, 2023 10:44 AM in response to elias277

Hi elias277,


Welcome to Apple Support Communities. There are steps we recommend for you to follow that can help your Mac detect your iPhone. Our recommendation is to follow these steps:


1. Look in the Finder or iTunes

On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*

On a Mac with an earlier version of macOS, look for your device in iTunes.

On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes

 
2. Update the software on all devices

Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.
 
3. Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 

If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 
 
4. Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert

  
5. Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.

Learn about allowing accessories to connect

  
6. Restart your devices
Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

 
7. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
 
8. Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support.

Following these steps may help and is outlined in this article if you need to reference them: If your computer doesn't recognize your iPhone or iPad - Apple Support


Kind regards.


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not able to see my phone on my macbook since one month or so

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