my touch screen on my iphone13 won't respond to touch have shut it down but the problem still there

I phone 13 screen touch will not respond forced 5 time to shut down however its still not responding to touch


iPhone 13

Posted on Oct 13, 2023 3:36 PM

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Question marked as Top-ranking reply

Posted on Oct 14, 2023 2:50 PM

Hello yellow55,


For difficulties with your screen you'll want to take the additional steps below:


1. Make sure that your screen is clean and free of any debris or water.
2. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
3. Remove any cases or screen protectors.


You can also find those steps in this resource: If your screen isn't working - Apple Support


Should that behavior still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

1 reply
Question marked as Top-ranking reply

Oct 14, 2023 2:50 PM in response to yellow55

Hello yellow55,


For difficulties with your screen you'll want to take the additional steps below:


1. Make sure that your screen is clean and free of any debris or water.
2. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
3. Remove any cases or screen protectors.


You can also find those steps in this resource: If your screen isn't working - Apple Support


Should that behavior still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

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my touch screen on my iphone13 won't respond to touch have shut it down but the problem still there

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