Very much agree with previous suggestion
There is, right now, very little actionable information about either the Computer or the software installed on this machine
All that type information would be included in the suggested application above
Some Background on the Etrecheck application
At one time there was an Etrecheck Application available on the Apple Apps Store.
Due to certain constrains place upon the Developer by APPLE, the developer chose to remove it from the Store and make is available Directly from them.
This specific application is well known, on these Forums, as a Go To for trouble shoot and avoiding all the question / answer and question / answer to finally get the issue pinned down.
It is also known and reported by Reliable Sources that, sometimes APPLE SUPPORT has invoked using this same Developer Distributed Version of Etrecheck application to trouble shot computer issues
If you do a quick search on the Front Page of there Forums using " Etrecheck " you may find about 287 Posting related to the usage of this application
Lastly - should you decide to use and post the Report now or at a later time, we are willing to have a very close look and offer some insights
PS - I am not affiliated with nor do I receive any compensation from the Developer for suggesting or using this application - Incase that may also be a concern you have
