Cannot turn off my ipad
Ipad pro 11 inch
Question marked as
You can turn-off (i.e., shut down) your iPad from settings - or using the Top (Sleep/Wake) button...
From iPad settings:
Settings > General > Shut Down
Shuting down using the Top button is equally straightforward. Simply press-and-hold the Top button until the down-slider appears on the iPad screen. When you see the slider, release the Top button, and slide with your finger.
Additional information can be found here:
Turn iPad on or off - Apple Support
If instead your iPad is unresponsive, you'll need to perform a forced restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
- Press and quickly release the volume button nearest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button.
- When the Apple logo appears, release the top button.
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
