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How do I fix the selfie camera of my iPhone 15 Pro Max?

It seems that whenever I take pictures even if front of bright light, the iPhone 15 pro max camera dulls it. The processed picture is never as bright the way it was in the picture! My iPhone 11 preserves the bright light but it seems as if the 15 pro max dulls it so it’s never as bright. Is there a way this could be changed???


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Posted on Oct 13, 2023 11:06 PM

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Posted on Dec 7, 2023 9:59 AM

I could see that my 15 plus selfie camera images are turning way darker once the photo is clicked. It gives clean bright image before clicking. Once the photo is taken the photo turns darker and the background goes bright. Seems after processing the photo turns dark. Any settings to correct this? Please provide suggestions.

Thank you

87 replies

Jan 10, 2024 11:00 AM in response to AmarachiN

Apple please fix this problem. I take a selfie and love the image I’m looking at, but once I snap the photo and see the final image it’s garbage. I don’t see myself like that at all, and it makes me feel bad. It makes me feel old, and every flaw is accentuated even when I don’t see any flaws when I look at myself in the mirror or prior to taking the photo. It’s kind of depressing that it makes me feel so speckled, old, dark shadows, the list is long. Please fix the problem and go back to the old way.

Jan 18, 2024 4:30 PM in response to AmarachiN

Finally Perhaps a Solution!! So I took my 15 Pro Max to the Apple Store today and the tech held is 15 Pro Max side by side to mine, took photos, etc. The quality of his phone was night and day better than mine. Apparently the phone settings out of the box are not best conducive to the front facing camera. So he adjusted all of the settings to match his and it got pretty close. I think his might have looked just a tad better for some reason, maybe placebo vision or something.....but mine was 200% better than it was when I took it in. Can I tell you what those settings need to be, no but he adjusted quite a few in the main menu camera settings as well as on the phone as the camera was activated. Tone, etc. I'm not an expert, I bought the phone because I hate cameras and just want to point and shoot. Anyway, perhaps it's something apple can adjust automatically in a future software update, or post ideal front facing camera settings but I'll have to say I can sleep a lot better now. Thanks to the tech at the Apple Store who figured that out!

Jan 8, 2024 8:24 AM in response to AmarachiN

I believe Apple downgraded the iPhone 15's front camera compared to previous models. I recently switched from Samsung to the iPhone 15 Pro Max, excited to have the latest device, but I was really disappointed by the front camera's performance. It produces dark and dull images, making my face look much older than it is. Apple should address this issue with a software update soon, or else I might consider switching back to Samsung.

Thank you

Dec 6, 2023 7:39 PM in response to AmarachiN

I have the same problem, I bought the new Iphone 15 pro max 3 days ago, it is my first Iphone I was excited about it, then my excitement was turned into disappointment when I tried the camera which is the reason why I bought the iphone with around $2000 here in Morocco, the quality after taking the photo is trash, before taking it looks pretty good but after the shot, the quality drops in an unexpected way, it makes you look so dull and ages you by years, a $80 phone would have taken better selfies. I hope it is a software issue that apple would solve with an update asap. All this made me so frustrated, and felt like i was cheated.

Oct 15, 2023 5:32 AM in response to AmarachiN

Hi AmarachiN,


We recommend that you try the steps in the link below since the camera on your iPhone is taking dull photos.


If the camera or flash on your iPhone, iPad, or iPod touch isn't working


To perform the recommended troubleshooting steps via the link above, complete the steps in the section below.


Remove case, accessory, or film and test
1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
2. Test the camera by trying to take a photo.
3. Test the LED flash:
4. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
5. Tap the Flashlight button Flashlight icon.
If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting. 
configuration profile, including a Mobile Device Management (MDM) profile, can disable the camera.

If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 
1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.
3. Restart your iPhoneiPad, or iPod touch.
4. Update your iPhone to the latest version of iOS.
5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button .


We recommend the steps above because they will show you what to do if your photos are blurry or the camera screen is black on your iPhone.


If you’re still experiencing the same issue, then we suggest that you check out the link here: Change advanced camera settings on iPhone


If you're still noticing the same issue after trying all of the troubleshooting steps we suggested above, then we recommend that you contact Apple Support directly so that they can work with you to find a solution. You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service. Thank you for participating in the Apple Support Communities. Cheers!

How do I fix the selfie camera of my iPhone 15 Pro Max?

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