ICloud drive can’t turn on sync

I can’t turn on ICloud drive. If i want install app, the apple store says “…requires specific features…”. And if i can turn on sync in file manager, just can’t turn on sync. Pls help.

iPhone SE, iOS 17

Posted on Oct 14, 2023 5:32 AM

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6 replies

Oct 15, 2023 8:54 AM in response to LukasBarat

Hi LukasBarat,


It sounds like there may be a number of issues occurring, so we may need a bit more information. In the meantime, if you're unable to set up iCloud Drive, this resource will help: Set up iCloud Drive


If you need more help, reply with the answers to these questions:

  • Do you see this alert when you attempt to download one specific app or multiple apps?
  • Is there any additional information on the "specific features" the app(s) are requiring? If so, what additional information is being provided?


Regards.

Oct 15, 2023 10:21 AM in response to LukasBarat

Hey there LukasBarat,


If you are using iOS 11 or later, you would access iCloud Drive using the Files app, not the iCloud Drive app. iCloud Drive is part of the Files app.


Find files on your iPhone or iPad in the Files app


"What types of files are stored in the Files app


  • In the On My [Device] folder, you can find files stored locally on the device that you're using.
  • In the iCloud Drive folder, you can find files and folders that sync to iCloud Drive, including Pages, Numbers, Keynote documents, and more.
  • You can also find files in other cloud services and apps that you connect, like Box, Dropbox, OneDrive, Adobe Creative Cloud, Google Drive, and more. 


The Files app doesn't contain your photo library. But you can save photos to the Files app."


Have a good one!

Oct 15, 2023 11:17 AM in response to LukasBarat

Hello LukasBarat,


Thank you for posting in Apple Support Communities.


To turn on iCloud Drive, you will want to open Settings on your phone, then tap your name at the top. Look for “iCloud Drive” and turn this on. It is accessed through the phone settings, not through an app.


You can learn more here: Set up iCloud Drive - Apple Support


Kindest regards.


ICloud drive can’t turn on sync

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