Uploading Documents is a Migration not a Sync Although they are related

1st of all the upload started automatically in the updated Ventura Menu that is now similar to IOS menu. There is an option to upload your Desktop and Documents folder. The option is automatically ticked on. This option is in the General Menu option. I lost all my files because of a glitch that occurred. I've already spoken to multiple Support people and it's obvious they don't understand what happened. I'm posting here hoping someone with some real knowledge can set up a call with an expert in the field of Data Recovery.


The simplest way I can explain it is. The upload of my documents folder never completed. So they would never appear in the iCloud recovery, because they were never migrated/uploaded completely. I understand the folders hide so as to not corrupt during the migration. That means whatever was not uploaded should still sitting in my computer somewhere. The techs and specialist don't seem to think so. I disagree my hard drive still shows about the same amount of data on it before the incomplete migration/Upload started. Meaning there has to be a token or something that would allow the migration to finish so that I could continue the migration/upload that will allow it to continue so that I can recover them. The other possible option is to some way to relocate the files that never finished uploading since they would be held back and not disappear until the upload was completed.


I hope that is enough to get this conversation started. I hope someone with real knowledge of lost data that never finalized the migration/upload to the cloud can help. Lost some real important work. Even if my files aren't recovered. Hopefully I can provide some insight for developers as well as customers about this issue.


All the techs I've spoken to seem to ignore the fact that the documents folder never completed. They always make me check the cloud on the web for recovery. Even though I know they are not going to be there. I'll comply do a screen share and log into my cloud for them. Either way this is how I know that the didn't listen to me. I need someone who know how to retrieve the files that never uploaded from a Mac to the cloud. They have to be sitting somewhere until the iCloud server gets a confirmation that the upload was complete. Remember there is a sync and an upload/migration option.


Thanks...

Posted on Oct 14, 2023 11:37 AM

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9 replies

Oct 14, 2023 11:48 AM in response to AngryAtAppleSupport

When you select the Documents folder under iCloud Drive in the Sidebar, are they there?

When you turn on Desktop and Documents in iCloud Drive, nothing is ever moved. There is only an upload. Hard links to the files are created to make it appear they are someplace else, but the original storage is not affected.

Finder does hide the Desktop and Documents folders and shows them in iCloud Drive. While uploading will stall when you don't have enough storage on iCloud Drive, all of the files should still appear there because they are hard linked. Are they not showing up in iCloud Drive?


If you disable Desktop & Documents in iCloud settings, it should ask if you want to copy them to your Mac. That will make them appear in an iCloud Archive folder in your home folder. Again, nothing is moved. Just hard links are created.

Oct 14, 2023 12:36 PM in response to AngryAtAppleSupport

The files and folders are hidden in some way or renamed so as to not interrupt the upload/migration preventing corruption.

That isn't why they are hidden. There really isn't any migration. The files are hard linked into the Mobile Documents folder. The original files remain in the Desktop and Documents folders. When you turn it off, the hard links are removed from the Desktop and Documents folders. The files are still located on disk where they were originally and the hard links in the Mobile Documents folder point to that original storage location.

Oct 14, 2023 12:04 PM in response to AngryAtAppleSupport

There is enough storage and the doc folder disappeared and never came back. Remember they never finished uploading. They are not going to be in the cloud at all and should be sitting somewhere waiting for the upload.

No, they won't be actually in the cloud, but it will still appear that all of them are there as I explained. Hard links to the files are created in the ~/Library/Mobile Documents/ folder which is what selecting iCloud Drive shows.

I even turned the option on and off to get them to upload again but it only uploaded my current empty doc folder so the archive folder created from turning off the sync does not have them. Again makes sense because they never completed the upload/migration. There has to be a .backup or .sqlite file where the info can be retrieved. Basically I know the folders are renamed into something to do the upload/migration.

When you first turned it off, it didn't ask you what to do? Did it not offer to Archive them or leave them in iCloud? What did you choose?

If you turned it off and left them on iCloud, they should still appear there. And they would have been in the hidden Desktop and Documents folders. However, turning it on again would have indeed synced your empty folders because that is what it does when you turn it off. It shows the formerly hidden folders and removes all of the hard links in them.

The hard links should still be in the Mobile Documents folder.

You may have suffered some irrecoverable glitch, but what you think happens with iCloud Drive is not what actually happens.

I would doubt that most of the people working Apple Support do not understand what happens, either.

Oct 14, 2023 12:19 PM in response to AngryAtAppleSupport

Even though I don't want to get into it. The 1st odd thing that happened is...

In the Settings/General/Storage/Store in iCloud Menu. That menu was new to me. All I did was tick off the Desktop and Docs - Photos - Messages to off. Expecting there to be a save option. So I ticked them back to on and the files started uploading. I did not hit the confirm option. Never having used the feature I was confused as to why my doc and desktop folders disappeared. I understand why now. The files and folders are hidden in some way or renamed so as to not interrupt the upload/migration preventing corruption. I immediately called support. I regret doing that because the person obviously did not understand. I figured it out the next day. Turn the option back on let it upload and retrieve your files. She did not advice me correctly.

Oct 14, 2023 11:57 AM in response to Barney-15E

There is enough storage and the doc folder disappeared and never came back. Remember they never finished uploading. They are not going to be in the cloud at all and should be sitting somewhere waiting for the upload. I even turned the option on and off to get them to upload again but it only uploaded my current empty doc folder so the archive folder created from turning off the sync only brought back my current folder. Again makes sense because they never completed the upload/migration. There has to be a .backup or .sqlite file where the info can be retrieved. Basically I know the folders are renamed into something to do the upload/migration.



Oct 14, 2023 12:06 PM in response to Barney-15E

Obviously chose keep a copy. The 1st rep I spoke to made me believe my files were gone when all she had to tell me was to turn back on the upload option and let it finish uploading so that I could retrieve the files when the upload was done. Not only that she hung up on me while we were screen sharing and didn't call me back right away. I had to turn off screen sharing myself.


I can explain the issue clearly if I speak with someone that really knows their stuff and can look into it. A few glitches happened that were odd during all this that may help but again it's not worth the time if I have to repeat myself like I had to. Got disconnected multiple times after having explained myself only to have to repeat it again because getting back to the same rep is not a thing Apple Support does.



Thank You by the way for the reply...

Oct 14, 2023 12:23 PM in response to Barney-15E

Yes but the files that never finished uploading were not there. That makes sense to me. They should still be on my system until the migration/upload is complete or as you put it the hard links are verified. I'm saying the hard links are there but not finalizing. Sorry for my lack of knowledge on the lingo.


A recovery place wants $2,500 for recovery.

Oct 14, 2023 12:38 PM in response to AngryAtAppleSupport

Yes but the files that never finished uploading were not there. That makes sense to me.

It may make sense to you, but that is not what happens. I told you what happens.

I'm saying the hard links are there but not finalizing.

There is no such thing. They are created instantly. They are merely pointers to the storage location on disk. They aren't finalized in any way. There is no waiting for the upload to complete. The upload begins when the hard links are created.

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Uploading Documents is a Migration not a Sync Although they are related

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