You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error on IOS install from internet recover late 2015 iMac

I have a late 2015 imac that I'm selling and I erased the drive, via disk utility, but didn't install the IOS before closing disk utility. I've tried installing from an internet disk recvovery, but it keeps erroring out.


I'm able to select the HD, but immediately get a progress bar that's 3/4 full with a message saying more than 2 hours are remaining. It then switched to saying 17 hours remaining and then errored out. I'd really like to avoid paying an apple store to fix the solution since I'm getting very little for this as it is.


I took some screen shots of the disk utility info. I called apple support and they had me do exactly what I'd done on my own and then told me I'd have to go to an apple store to have it fixed.


Any help anyone can offer would be greatly appreciated.


Posted on Oct 14, 2023 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2023 12:50 PM

When in Disk Utility, please select View > Show All Devices. (It's there at the top of the window).

Then select the top most internal device listed. This will be an Apple device, internal drive.

You need to erase/format that device. Use APFS format and GUID partition scheme.

This will only work if you are booted in Recovery mode.


With that done, quit the Disk Utility and launch the Reinstall macOS app from the Recovery window.


Please see: Reinstall macOS - Apple Support


5 replies
Question marked as Top-ranking reply

Oct 14, 2023 12:50 PM in response to Tinacvt

When in Disk Utility, please select View > Show All Devices. (It's there at the top of the window).

Then select the top most internal device listed. This will be an Apple device, internal drive.

You need to erase/format that device. Use APFS format and GUID partition scheme.

This will only work if you are booted in Recovery mode.


With that done, quit the Disk Utility and launch the Reinstall macOS app from the Recovery window.


Please see: Reinstall macOS - Apple Support


Oct 16, 2023 8:21 AM in response to Tinacvt

If you don't click View > Show All Devices then you cannot select the internal drive device and the partition scheme option will not be available.




The OS cannot be installed if the drive is not properly formatted.


Another option might be to select each of those drive volumes - "Untitled" and "HD" - and then click the Volume – button there at the top of the Disk Utility window. Then attempt the erase/format again. Leave alone the Disk Images and the External Time Machine drive. In fact, at this point you should eject the TM drive and set it aside to avoid doing something unintended.

Error on IOS install from internet recover late 2015 iMac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.