Admin created without my knowledge

Since I upgraded to the new MacOS Sonoma.. I have been unable to use my laptop because a new admin has been created on my laptop and my account is on standard… for 3 days now I have been unable to use my laptop because I can’t install and delete unwanted apps which have been installed by a claimed organization… this is my personal work laptop and I’m unable to work and earn…


please I need help.. something needs to be done. I can’t wipe my laptop because i haven’t created a backup

MacBook Air 13″, macOS 14.0

Posted on Oct 14, 2023 3:26 PM

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Posted on Oct 15, 2023 10:28 AM

The claimed organization is not the one you work for?

Take it to an Apple Store with proof of purchase. Ask them to force the company to remove your Mac from the company's Mobile Device Management scheme.

3 replies

Oct 15, 2023 10:32 AM in response to Justmilan1

"a claimed organization"... can you elaborate?


It is possible that you have been hacked, but we do not have enough information.


We have heard of accounts sometimes losing admin privileges, but a new admin appearing on its own suggests foul play. Has someone else had physical access to your laptop?

Have you recently installed something other than Sonoma?

Installing Sonoma does not create new accounts. There is something else in play here.

Oct 15, 2023 10:27 AM in response to Justmilan1

Justmilan1 wrote:

Since I upgraded to the new MacOS Sonoma.. I have been unable to use my laptop because a new admin has been created on my laptop and my account is on standard… for 3 days now I have been unable to use my laptop because I can’t install and delete unwanted apps which have been installed by a claimed organization… this is my personal work laptop and I’m unable to work and earn…

please I need help.. something needs to be done. I can’t wipe my laptop because i haven’t created a backup


And what happens if you give your self admin privileges...



Change Users & Groups settings on Mac


https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac


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Admin created without my knowledge

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