Apple Music is not coming up for other family members

Hi Carmp1972,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

1. Have you been using an Apple Music Individual subscription, and just recently upgraded to an Apple Music Family subscription?
2. Are all the Family Sharing members not able to use Apple Music, or just certain members?
3. What happens when the affected Family members are trying to use Apple Music? Are they getting an error message?

If you recently upgraded your Apple Music, please check if the the billing cycle of the individual subscription is over.

If yes, you may have to set up your Family Sharing again.

Set up Family Sharing - Apple Support

If you need further assistance, please reach out to us using the support link below so we can take a closer look into the issue.

Get Support

Take care!