You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Downloading apps, not working

Every time I download an app, it says update payment information why?

iPhone SE, iOS 17

Posted on Oct 14, 2023 8:11 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2023 8:21 PM

damoney80 Said:

"Downloading apps, not working: Every time I download an app, it says update payment information why?"

-------


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix. If need be, perform a screensharing session with the Apple Rep to show this to them firsthand, form your perspective.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

Oct 14, 2023 8:21 PM in response to damoney80

damoney80 Said:

"Downloading apps, not working: Every time I download an app, it says update payment information why?"

-------


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix. If need be, perform a screensharing session with the Apple Rep to show this to them firsthand, form your perspective.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Downloading apps, not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.