photos suddenly won't download from icloud as jpg files

For as long as I have used icloud, I have been able to click on a photo and use the "download" icon at the upper right corner of the page (next to the trash can) to open a photo in Windows Photo Gallery as a jpg file. I could then save it to my PC.


Suddenly, out of nowhere, the download icon now creates a zip file containing an HEIC file image, which Windows Photo Gallery cannot even open. This includes photos I took years ago, and previously have been able to download/open as jpg files.


Why would this suddenly change? (I did not change any settings on anything.) And how can I change it back?

Windows, Windows 6

Posted on Oct 14, 2023 9:16 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

photos suddenly won't download from icloud as jpg files

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.