photos suddenly won't download from icloud as jpg files

For as long as I have used icloud, I have been able to click on a photo and use the "download" icon at the upper right corner of the page (next to the trash can) to open a photo in Windows Photo Gallery as a jpg file. I could then save it to my PC.


Suddenly, out of nowhere, the download icon now creates a zip file containing an HEIC file image, which Windows Photo Gallery cannot even open. This includes photos I took years ago, and previously have been able to download/open as jpg files.


Why would this suddenly change? (I did not change any settings on anything.) And how can I change it back?

Windows, Windows 6

Posted on Oct 14, 2023 9:16 PM

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photos suddenly won't download from icloud as jpg files

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