Locked MacBook air

I can not unlock my MacBook Air . It in the page where it says password or change password. I can not do either ?? Please help

Posted on Oct 15, 2023 4:09 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2023 7:40 AM

Hello corry50,


Thank you for reaching out to Apple Support Communities.


If you can't reset your password, you should use Reset Password Assistant from macOS recovery:


"Use the Reset Password assistant

You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.

  1. From the Utilities menu in the menu bar, choose Terminal.
  2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
  3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
  4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
  5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
  6. At the Reset Password window, enter your new password information, then click Next.
  7. If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
  8. When the password reset is completed, click Exit.
  9. Choose Apple menu  > Restart, then log in with your new password."


Additional details on how to access macOS recovery can be found here: If you can't reset your Mac login password


If the issue persists, can you provdie a few more details? Which macOS version do you currently have ?Also, which MacBook Air do you have ?


Cheers!


1 reply
Question marked as Top-ranking reply

Oct 16, 2023 7:40 AM in response to corry50

Hello corry50,


Thank you for reaching out to Apple Support Communities.


If you can't reset your password, you should use Reset Password Assistant from macOS recovery:


"Use the Reset Password assistant

You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.

  1. From the Utilities menu in the menu bar, choose Terminal.
  2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
  3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
  4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
  5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
  6. At the Reset Password window, enter your new password information, then click Next.
  7. If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
  8. When the password reset is completed, click Exit.
  9. Choose Apple menu  > Restart, then log in with your new password."


Additional details on how to access macOS recovery can be found here: If you can't reset your Mac login password


If the issue persists, can you provdie a few more details? Which macOS version do you currently have ?Also, which MacBook Air do you have ?


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Locked MacBook air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.