iPhone 15 Pro Max black screen

My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?

Chromecast,

Posted on Oct 15, 2023 5:40 AM

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Posted on Oct 20, 2023 4:54 AM

Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.

210 replies

Oct 21, 2023 3:42 AM in response to Kim0224

I would call because it is not something unique to your phone. My iPhone 15 Pro Max has just started doing this after a month of having it with no problems. And last year the exact thing happened on my new 14 Pro Max. It is a software issue And has nothing to do with how you charge your phone. As I recall, it had something to do with the wake function on the iPhone and affected just some not all iPhones so the resolution was slow in coming.

Oct 21, 2023 11:54 PM in response to lachaunia

This morning I experienced the same issue. Phone seemded to work (by the sound of it and action button (light on), but screen remained pitch black after night charging with cable that came with iPhone Pro 15 and standard Apple charger. Apple software fully up to date! I'll contact Apple for replacing my iPhone (its 14 days old so have the right to return in Europe) if there is no quick fix. Please reply Apple, this seems to become a common issue reading alle these comments with same issue!

Oct 22, 2023 6:19 AM in response to lachaunia

This happened for the first time to me last night. I woke up around 0230, although I didn’t know it was 0230 at the time because my phone wouldn’t light up. When I took it off the charger, and put it back on the charger I heard the noise it makes when it makes connection to the charger so I knew the phone was still on. I restarted the phone and thank goodness I knew approximately where the slide to power off button was on the screen. When I turned the phone back on I saw the Apple logo and it lit up normally. I’ve only had the phone for a week, but I hope I never experienced this glitch again. Hopefully, Apple can come up with a solution to this issue. For reference, I use the charger that came in the box, and a Belkin quick charging cube.

Oct 24, 2023 4:30 AM in response to MikeyCamps

I think I was one click away from doing the same thing that you did! This is so frustrating as normal restart does not work. I had the same thing happen with my new 14 Pro Max last year at this time and again with my 15 PRO max a week ago. I recall that I had a very accomplished Apple support person last year who figured out that it had to do with the rise and wake function, and Apple did have a software fix for it at the time. Again this year I contacted Apple support again, and they lodged the complaint And I reminded them that it had to do with their software glitch that needs to be reported by everyone. So what I did in settings, this year was again turn off that function in settings as it will do this multiple times before they do a fix. Let’s hope the 17.1 releasing today has a fix for it. Good luck.

iPhone 15 Pro Max black screen

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