This is an update to the above discussion. Today I received Box #3. Again no return label or Red tab. Contacted Apple support again. Talked to very nice and helpful service rep. She took all my information and updated my records for my case. She is requesting Box #4. In another 2-3 days I should receive this return box. If no return label is attached, then when I call the service rep back, my case info will be updated; my returned cancelled. She told me that they have no way to contact these 3rd party companies. This will go down as not my fault, but I'm still out my trade-in $$$. Just wanted all to know that Apple support knows what is happing so maybe something will be done (really not hopeful). Just be aware of what's happening to me on returning an older product back to Apple for a trade-in. Will update again when I receive Box#4.