iOS 17 update makes page turning pedal freeze. Help

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Level 1

4 points

iOS 17 update makes page turning pedal freeze. Help

Running an iPad 12.9 2018 model and have been using AirTurn and STOMP for 5 years on this iPad. I’ve refreshed Bluetooth connections, turned on and off the iPad and foot switches, reset software within pedal apps, and it didn’t fix the problem. When I turn on the pedal, it works as it should until I let it sit idle for about 6 seconds. Then the buttons on the pedal become completely unresponsive, until I do a finger swipe on the page. Then everything works perfectly until l let it sit idle for 6 seconds. I have also noticed that if I let the iPad stay on for 2 or 3 hours that the problem seems to resolve itself. I don’t have enough battery to make this feasible. I didn’t have this problem until I updated to iOS 17. Please help - I depend on this device to play live music. Thanks.

iPad Pro

Posted on Oct 15, 2023 3:43 PM

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Answer 1

lkrupp

Level 7

22,201 points

Oct 22, 2023 11:15 AM in response to Texasnative6

Let’s get something straight. Apple is NOT responsible to keep third party software/hardware working. There are tens of thousands of software/hardware packages out there and it would impossible to test every single one before releasing an update. No, it’s the developers and manufacturers responsibility to make sure their products work with Apple’s operating systems. Your beef is with AirTurn and STOMP. AirTurn have had over a year to prepare for iPadOS 17. They failed to do so and left you twisting in the wind. You could also have contacted them to confirm things work with iPadOS 17 before updating, especially if this is your income.

Try calling the developers of AirTurn and STOMP6 to see what they are doing about it. Try resetting your STOMP per instructions on YouTube. Try powering down your iPad and restarting. Turn Bluetooth off and then back on.

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Answer 2

lkrupp

Level 7

22,201 points

Oct 23, 2023 6:36 AM in response to mdhunter0529

If that’s what you believe then submit a feedback bug report to Apple. If no one tells them about it then nothing will be looked into. No one here is an Apple employee and Apple Support does not monitor these forums. These are user-to-user forums and we are fellow users like yourself.

Feedback - iPad - Apple

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Answer 3

lkrupp

Level 7

22,201 points

Oct 23, 2023 6:52 AM in response to mdhunter0529

Click on the link I provided. Enter your information, iPad model, iPadOS version. Under Feedback Type select Bug Report and explain your issue in detail. Apple will not respond but they do state your feedback will be read and logged. If enough people with the same issue report the same thing then something might happen.

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Answer 4

Jan 14, 2024 5:44 AM in response to mdhunter0529

Any news on this? Did 17.1 fix the problem? It sounds vaguely like some sort of BTLE (*) power saving mode gone awry. The 3rd party manufacturers have a lot more clout to get Apple to fix software bugs than us poor users. I agree with @lkrupp, complain to the makers of AirTurn and STOMP. Please let us know if/when your problem got resolved. I’m looking to buy a page turner soon. I don’t want to buy an expensive brick.

(*) BTLE = Bluetooth Low Energy

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Answer 5

lkrupp

Level 7

22,201 points

Oct 23, 2023 9:44 AM in response to mdhunter0529

Another possibility. iOS 17.1 and iPad OS 17.1 are widely expected to be released this week, possibly tomorrow according to Apple centric tech blogs. Install the 17.1 update see if things change.

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Answer 6

mdhunter0529 Author

Level 1

4 points

Oct 22, 2023 7:02 PM in response to lkrupp

I have previously done all the things you suggested, including multiple lengthy conversations with the developers of AirTurn and Planning Center. They say something in iOS 17.0.3 is not functioning properly.

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Answer 7

Oct 22, 2023 10:40 AM in response to mdhunter0529

I have the EXACT same issue with my Donner foot pedal. What a pain in the neck. IOS 17 has been a serious let down.

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Answer 8

mdhunter0529 Author

Level 1

4 points

Oct 23, 2023 6:41 AM in response to lkrupp

Thanks for the suggestion. Exactly how do I do that?

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iOS 17 update makes page turning pedal freeze. Help

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