Can't open my Iphone 13 pro max photos in win 10 on my desk top.

Very simply put, I take a picture of a form I need to send, download it to the desktop under the iPhone icon. I then move files to a folder and open it. When I try to open the picture, the message I get is that the computer can't open the file because it isn't recognized or the file is corrupt

iPhone 13 Pro Max, iOS 17

Posted on Oct 15, 2023 4:11 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2023 2:28 PM

Hey slapshot1857,


We recommend following the steps in the section "Import to your Windows PC" to move the photo and open in on your PC: Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support


Be sure to note at the bottom of that section the information about compatibility with Windows 10:


If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10 or Windows 11, try these steps:

1. On your iOS or iPadOS device, open the Settings app.
2. Tap Camera, then tap Formats.
3. Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.


Let us know how it goes.


Take care!

1 reply
Question marked as Top-ranking reply

Oct 16, 2023 2:28 PM in response to slapshot1857

Hey slapshot1857,


We recommend following the steps in the section "Import to your Windows PC" to move the photo and open in on your PC: Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support


Be sure to note at the bottom of that section the information about compatibility with Windows 10:


If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10 or Windows 11, try these steps:

1. On your iOS or iPadOS device, open the Settings app.
2. Tap Camera, then tap Formats.
3. Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.


Let us know how it goes.


Take care!

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Can't open my Iphone 13 pro max photos in win 10 on my desk top.

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