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When I put the mouse (Bluetooth 4.0) in connect mode, the Mac sees it, then when I click Connect it spins for a while and then quits. The mouse worked fine with the old Intel MacBook Air, and I have a Bluetooth keyboard attached.
I do not have another v5.3 Mac handy, to try different permutations, but the keyboard connected no problem.
I only happen to know this mouse is BT 4.0 because that was in the name when attempting a pairing.
Probably needs a closer look by the Genius Bar.
Thanks for reaching out tmeyer2000,
It sounds like you're having trouble connecting your Bluetooth mouse to your MacBook Air. We can help.
First, since your Bluetooth keyboard is working, we want to make sure the mouse is able to connect with a different device. If it can, we can check with the manufacturer to see if it has any reset options that may correct the behavior. If it cannot connect with another device, you may need to replace the mouse.
If needed, you can connect with Apple directly using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.
Hope that helps.
Take care.
Hi tmeyer2000,
A Bluetooth 5.3 device should be able to connect with an older Bluetooth version, such as the 4.0 of your mouse. Since your mouse connects with a different device, which may be a lower Bluetooth version, have you had a chance to try and connect the mouse with another 5.3 Bluetooth version?
Or try a different bluetooth device with your new MacBook Air M2?
These steps would help to isolate the issue further.
If you'd like to have an Apple Technician take a look at your new Mac, you can make a Genius Bar appointment.
Genius Bar Reservation and Apple Support Options - Apple
All the best.
I'm having the same issue with 2 BT mouses. Both with 4.0. It connect to my M1 MBA without any issue previously. Any help on this is very appreciated.
I've also tried pairing the said BT mouse to my old Mac mini 2014 with Catalina without any issues. Apple, please help to fix this problem.
As originally noted, it works with an Intel MBA, so it must be some driver problem with M2?
As to manufacturer, it is a no-name Chinese device.
MacBook Air M2 won't connect to a Bluetooth mouse
