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I bought a replacement right airpod pro (2nd gen) and It wont pair with each other or by itself.

I bought a replacement Airpod Pro (R) and when I try to pair it to my phone or MacBook with both the right replacement Airpod pro and my old left airpod it says mismatch airpods but both have been forgotten from my device and ICloud find my iPhone. When I try to pair the right replacement by itself in the case it just flashes white with no prompt coming up and when I try to hard reset the airpod by itself the case beeps three times and flashes orange until I close and open the case again. I can pair my old airpod just fine with the case by itself but not with both in the case. I have tried firmware updates on the airpods but can't do it to the replacement pod because it won't pair.

AirPods Pro (2nd generation)

Posted on Oct 16, 2023 10:01 AM

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Question marked as Top-ranking reply

Posted on Oct 16, 2023 12:58 PM

I have the same issue which is how I ended up on this forum a few days back. I tried the same things you did, but with no joy. As a last resort I called Apple Support on Friday and we also tried a few things over the phone with no success. The support person suggested that I make a Genius appointment at my local Apple Store, which I did and visited there yesterday.


The Specialist at the Apple Store said that this was a known issue that has become apparent over the last couple of weeks - possibly due to a conflict between the versions of firmware running on the left and right AirPods and case. They couldn't swap my Airpods out with new a new set as my case is personalised, so they've retained my Airpods for now and will attempt to get everything synced and paired up over the next few days. The specialist also said that if they aren't able to get everything working, that I'll get a new Airpods set.


I suspect that this issue will be addressed in an upcoming firmware update. But, for now, if you're able to, I would recommend visiting your local Apple Store for assistance.

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Question marked as Top-ranking reply

Oct 16, 2023 12:58 PM in response to hopkins243

I have the same issue which is how I ended up on this forum a few days back. I tried the same things you did, but with no joy. As a last resort I called Apple Support on Friday and we also tried a few things over the phone with no success. The support person suggested that I make a Genius appointment at my local Apple Store, which I did and visited there yesterday.


The Specialist at the Apple Store said that this was a known issue that has become apparent over the last couple of weeks - possibly due to a conflict between the versions of firmware running on the left and right AirPods and case. They couldn't swap my Airpods out with new a new set as my case is personalised, so they've retained my Airpods for now and will attempt to get everything synced and paired up over the next few days. The specialist also said that if they aren't able to get everything working, that I'll get a new Airpods set.


I suspect that this issue will be addressed in an upcoming firmware update. But, for now, if you're able to, I would recommend visiting your local Apple Store for assistance.

I bought a replacement right airpod pro (2nd gen) and It wont pair with each other or by itself.

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