favoriting photos

I have a bunch of photos on my phone synced from my pc. I would like to tag them as favorites but when I pull them up on my phone, there is no heart to hit to tag it. Is there some setting that I am missing. running ios 17 on an iphone 13 pro max.

Posted on Oct 16, 2023 1:35 PM

Reply
3 replies

Oct 17, 2023 1:47 PM in response to jeterway

Hi jeterway,


The article Edit photos and videos on iPhone specifies "After you take a photo or video, use the tools in the Photos app to edit it on your iPhone."(emphasis added) The ability to make changes or edits to photos may be restricted to those captured with the device rather than ones synced in from other sources.


You can also try the steps in View photos and videos in the Photos app on iPhone to view the meta data associated with the images in question if available:


"See photo and video information

To see saved metadata information about a photo or video, open it, then tap the Info button or swipe up. Depending on the photo or video, you see the following details:

  • People identified in the photo
  • A caption field to describe the photo or video, and make it easier to find in Search
  • Items detected by Visual Look Up
  • Whether the photo was shared with you in Messages, another app, or iCloud Shared Photo Library
  • The date and time the photo or video was taken; tap Adjust to edit the date and time
  • Camera metadata such as lens, shutter speed, file size, and more
  • Where the photo or video was taken; tap the link to view the location in Maps; tap Adjust to edit the location"


Regards.

Oct 17, 2023 11:38 AM in response to jeterway

Hi jeterway,


If you haven't done so yet, restart your iPhone. Although simple, this step can help correct some unexpected issues. It's also a good idea to make sure your iPhone is running the latest version of iOS 17, since this can help with overall performance: Update your iPhone or iPad

If an update is available, be sure to create a backup before installing it.

1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

Here's some additional information that may be helpful as well: View photos and videos in the Photos app on iPhone


If you need more help, reply with the answer to this question:

  • Do you notice this only with photos synced from your computer, or are all photos affected?


Regards.

Oct 17, 2023 1:34 PM in response to MVegas21

phone is updated with most recent ios update already. restarted the phone and still similar issue. Ultimately I wanted to make sure that any photos taken via the phone were stored in a master photo library that I have on a cloud service other than icloud. I pick out certain photos that I like and sync them to all of our phones and amazon photos and laptops. Seems there is no easy way to ensure that I don't forget to back something up.

it appears that synced photos are the only ones that don't have the heart indicator.

Thanks for your response.

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favoriting photos

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