pedometer apps not syncing

Naseller2 wrote:

Thanks I appreciate it. Yes, I tried Steps as well as Pedometer ++. I hope I am allowed to mention them by name.

Ha! Yes, you're allowed to mention them by name. I generally avoid linking to apps because that makes it seem like I'm selling them.

If you can pass anything on I’d appreciate it. I know I can open the list and get correct count but the nerdy part of me wants to see the correct number at a glance.

I don't pay much attention to steps for myself, but will keep an eye out.

Ah, I thought you meant the little icon that appears when Focus/Do Not Disturb is active. Yes, the Control Center is not accessed by pressing the button on the side of the phone. That's where you will find the "silent" button, which is entirely separate from Focus/Do Not Disturb.

I just spent 30 minutes unpairing and repairing the watch. Problem still persists. Both watch and iPhone are relatively new. In fact I think both are still under Apple 1 year warranty but just barely. Hence why I wouldn’t think this is hardware.

Could this be because the step info is from Pedometer++. I don’t think steps are provided natively for the watch if I recall correctly hence why I loaded the non Apple app.

Maybe I am in left field because I’m just a typical user and not a expert as some on this forum are…I basically just set the watch up about a year ago when I got it and I use it - but I don’t tinker. I do all the updates and that’s about it.

So I tried removing the Infograph face and re added it - so now I am getting 51 steps and 0 miles on the watch face. However - my iPhone says over 700 steps lol! Where is my watch getting 51 steps from?

And when I unpaired a while ago, I did the repairing from a backup. Should I have done a complete new repairing?

It's certainly possible that there are more. But, as steps are not and never have been an emphasis for the Apple Watch, I suspect there is a certain selection bias. It wouldn't surprise me if people who find steps to be the most important metric gravitate toward something like the Fitbit.

Hmm. I am pretty sure we did that. It’s hard now to recall exactly everything we tried because it was so extensive. I spent almost 2 hours on the phone with the various support people at Apple with them telling me what to try next. The old watch is already on its way back to Apple but I’ll certainly keep this in mind should the replacement act up in this way too.

Thanks. I did just go into location services on my phone and did a reset just in case. So I’ll be ready when I get the watch back to re-pair it and see if that resolves it. Otherwise, as you mention, sooner or later I’ll get a watchOS update that should do it!

I wish you the best of luck with the new watch.

I really hope the new watch solves the problem for you. Sounds quite frustrating all the way around.

Just got the watch back. It came with these instructions. I have to charge it first because it’s dead. But hopefully it will now work correctly ….