We have an Aqara Camera Hub G3 in our HomeKit-Home. The camera works fine when set up to allow streaming or streaming/record both in "home mode" and "away mode".
However, when we set it to turn to "off" when at home it no longer switches back on when we leave the house.
All firmware is updated. We have tried removing and adding the camera again. We have unplugged all HomePods. We also tried removing it from the Aqara app.
HomePod, 17
Howdy EmilChayenne7,
It sounds like your HomeKit camera accessory isn’t working correctly. We know how important having a working camera is for you, and we will help get you to the right place to find a resolution.
The first thing to try is the steps listed in this support article. These steps can often resolve this type of issue:
• If your HomeKit or Matter accessory isn't responding in the Home app - Apple Support
If you need continued assistance, then we suggest reaching out to Aqara support using this link. Once there click on the Support bubble in the lower right of the screen: https://www.aqara.com/us/product/camera-hub-g3/
Take Care.
HomeKit camera not streaming
