I can't play videos on my MacBook Air after software update

I can't play videos anymore on my Mac I used to be able to but since the new update, it glitches every 2-3 seconds. pls fix this or let me return to the old update where it worked.


video from my mac


[Re-Titled by Moderator]

MacBook Air 13″, macOS 12.7

Posted on Oct 16, 2023 10:55 PM

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Question marked as Top-ranking reply

Posted on Oct 17, 2023 9:59 AM

You cannot "return to the old update". You can downgrade to an earlier operating system if that is what you are speaking about, but doing so involves having to backup your OS, then completely erasing it and then installing a new OS and your saved files. Not something I would recommend. Instead, I suggest that you provide the information requested above and specifically what is happening with those "glitches" you mention. Finally, I strongly recommend downloading and installing the app EtreCheck. Then run it, allowing full disk access and then post the results below under Additional Text. This report will provide an extensive view of your Mac's system, which we can evaluate and offer recommendations to fix your problem.

2 replies
Question marked as Top-ranking reply

Oct 17, 2023 9:59 AM in response to noa2005

You cannot "return to the old update". You can downgrade to an earlier operating system if that is what you are speaking about, but doing so involves having to backup your OS, then completely erasing it and then installing a new OS and your saved files. Not something I would recommend. Instead, I suggest that you provide the information requested above and specifically what is happening with those "glitches" you mention. Finally, I strongly recommend downloading and installing the app EtreCheck. Then run it, allowing full disk access and then post the results below under Additional Text. This report will provide an extensive view of your Mac's system, which we can evaluate and offer recommendations to fix your problem.

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I can't play videos on my MacBook Air after software update

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