fault seems random. Track will play stop in middle go to next track start in middle then go back to start. Only happens when I introduced second set of HomePods. First are original second are HomePod 2. All HomePods tvOS 17.
HomePod, 17
Hello douglasfromhook,
It may help to give things a quick refresh by restarting the affected HomePods. If needed, this page can help provide the needed steps for that process: https://support.apple.com/en-us/HT20838
Restart HomePod or HomePod mini
1. Open the Home app on your iPhone, iPad, or Mac.
2. Tap or click HomePod, then tap or click the Settings button.
3. If you have two HomePod speakers set up as a stereo pair, select Restart HomePod. If your HomePod speaker is not set up as a stereo pair, select Reset HomePod, then select Restart HomePod.
If you don't see an option to restart your HomePod, unplug it from power, then plug it back in and try again.
If HomePod still doesn't respond, reset it.
It can also help to see if turning off Dolby Atmos and/or Lossless assists with the issue, to help get to the bottom of things. This page has details on toggling off Dolby Atmos for the HomePod: About Spatial Audio with Dolby Atmos in Apple Music - Apple Support
Turn Dolby Atmos on or off
1. On your iPhone or iPad, open the Home app.
2. Tap the Home button.
3. Tap Home Settings.
4. Under People, tap your name.
5. Tap Apple Music.
6. Turn Dolby Atmos on or off.
Cheers.
Hello douglasfromhook,
It may help to give things a quick refresh by restarting the affected HomePods. If needed, this page can help provide the needed steps for that process: https://support.apple.com/en-us/HT20838
Restart HomePod or HomePod mini
1. Open the Home app on your iPhone, iPad, or Mac.
2. Tap or click HomePod, then tap or click the Settings button
3. If you have two HomePod speakers set up as a stereo pair, select Restart HomePod. If your HomePod speaker is not set up as a stereo pair, select Reset HomePod, then select Restart HomePod.
If you don't see an option to restart your HomePod, unplug it from power, then plug it back in and try again.
If HomePod still doesn't respond, reset it.
It can also help to see if turning off Dolby Atmos and/or Lossless assists with the issue, to help get to the bottom of things. This page has details on toggling off Dolby Atmos for the HomePod: About Spatial Audio with Dolby Atmos in Apple Music - Apple Support
Turn Dolby Atmos on or off
1. On your iPhone or iPad, open the Home app.
2. Tap the Home button
3. Tap Home Settings.
4. Under People, tap your name.
5. Tap Apple Music.
6. Turn Dolby Atmos on or off.
Cheers.
Hello douglasfromhook,
Thanks for letting us know. We recommend at this point, contacting Apple Support directly.
Have a great day!
Tried the restart. Will try Dolby off.
thanks.
Hello douglasfromhook,
Just let us know your results once you get to test with that feature disabled. We'll keep moving forward from there.
Take care.
Unfortunately it’s still the same with Dolby off
HomePod issues
