Q: Credit Card is Declined

Update from Apple: There was a glitch in the server, and they are trying to fix it as soon as possible.

I amhaving same issue because I amin UK but my account/credit/debit card is USA and USA billing address...Hope they sort it soon cos I just got the New iphone 4 and I wanna play

My Hubby works for the Govenment and is in Kuwait is also having same issue..The thing worked for the last two years ..WHY FIX SOMETHING THAT AINT BROKE...Come on APPLE just knock the IP finder off Please how many days this going to take????

hi everyone--posted this in a similar thread:

I'm having the same problem, so I called my bank to ensure that my info was right (which I knew it would be!). She asked me "are you having problems making purchases?" and I mentioned only with iTunes and even on downloading free content, since my card is connected to the iTunes account.

Turns out it's a known problem with iTunes and some credit cards. According to what she said--iTunes performed an upgrade and they've been having this issue since (maybe a few days ago). Hopefully this will be fixed soon... since I just bought an iPad last night and can barely use it!!!!

Here is the emailI received I also called and was told the same..Hello Elaine,

My name is Max and I am happy to assist you today. I understand that you are having issues with billing and iTunes.

Finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Sincerely,

Max
iTunes Store Customer Support
Please note: I Work Sunday-Thursday 9am- 6pm PST

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Well here is mine to add to the list lol..

Hello XXXXX,

My name is Jinelle with iTunes Store Support and I will be assisting you today. I understand that your credit card is not being accepted on your iTunes accounts "XXXXXX@yahoo.com" and "XXXXXX@mac.com". I am sorry to hear that you're having trouble; I can imagine that you are anxious to get this issue taken care of and I am more than happy to assist.

Making sure that we find the best resolution for you is important to me. I have escalated this issue and Apple is currently working toward a resolution for the issue you have reported. I will be sure to contact you after the matter has been investigated and I have more information for you.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. I thank you in advance for your patience and understanding.

Sincerely,

Jinelle (Charlotte, NC)
iTunes Store Advisor
Hours: 8:00 AM - 4:30 PM EST (Tues - Sat)
http://www.apple.com/support/itunes/ww

I have to say that this is an issue for me as well. It is nice to know that it's not only me though. The e-mail that I received seems like the carbon copy of the others received. I have been e-mailing support every day since the 28th. Seems like there is something major going on and they don't want to create a panic. I have to say that I am not happy about this at all and I hope that someone in upper management reads these posts and fixes this issue. Until then I will increase my e-mails to support to 2 a day and maybe if we all do that someone will take notice and get something done. They are losing major money after all!!!!!!

iTunes 10 is available now, I am downloading it from apple.com/itunes

I wonder if this issue will remain the same in that version of iTunes. I guess it will, since it seems to be a problem with the iTunes servers and not the client software.

I sent an email to Apple Support today, after a couple of hours I received the same respond, saying:

"...finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available...."

Follow up:
After filling out a support ticket (form) via Apple's Support website ... In about 48 hours I received an email from Apple Support stating they were working on the problem and give it up to 24 hours to be resolved. Also to reply to the email if there was any further issue.
However ... they fixed it right off the bat and I can make purchase again.
Thank you Apple Support ... much appreciated.
(iTunes for Mac OSX)

I'm having the same problem here.. Plenty of $$ in account(s) and its still declining. I'm trying to gift an Ap. I can however by apps and songs via my itunes on my iphone which bills back to the same (declined in itunes) credit card. Why I can purchase on my phone and not my computer makes no sense to me. This is frustrating. Is there a number to call or an email address to write too.

Help...

This is really getting to me now. Until now this representative has not gotten back to me and this issue has not been resolved yet!!! *** is going on with them??

I don't know if this will work for anyone else but it worked for me. I was getting the same "your credit card was declined" message that everyone else was getting. This was going on for about 4 or 5 days. I even tried using an iTunes store gift card and still got the message.

Anyway, I turned on my old laptop that I rarely use and opened up iTunes on it. I went to the app store and downloaded a free app on it and noticed that I no longer got the error. I immediately went back to my normal laptop that I use for everything, opened up iTunes, and purchased an app with no problem. It fixed the problem for me.

I'm using Paypal too and got the same message 2 days ago. I can't even get updates. I thought of deleting my payment information by setting it to 'none' and each time i hit done it gives me this stuppid message " your credit card was declined" and it does not save the changes.

Here is the response I received about my similar Paypal problem. Unfortunately, it didn't work for me, but maybe you will have better luck.

"Due to high volume of customer requests, we were unable to process you request within the committed time frame. Please accept my sincerest apologies for the delay in response.

I'm sorry for the inconvenience you've experienced while attempting to set up your iTunes Store account to use PayPal as its payment method.

I urge you to try using your operating system's default web browser when setting up a new or existing iTunes Store account to use this method of payment. The problem is occurring when you click the Return to Merchant link with an incompatible browser.

If you continue to experience problems after trying this alternative, you may wish to contact PayPal to be sure your account has been properly verified according to their records.

PayPal
http://www.paypal.com/

Please accept my sincerest apologies once again in regards to the issue and I really appreciate your understanding for the same. Thank you for being part of our iTunes family and wish you a wonderful day ahead!"

I downloaded the latest iTunes yesterday hoping it will fix the problem but it did not.
Today I logged in on iTunes and (out of habit I guess) I tried to purchase the latest Psych - and IT WORKED. It has nothing to do with what I did, I am sure, but with their tweaking the system. Probably the 2 emails I sent helped. I am sure they had to unblock something on my account. In any case I am really relieved it (finally) works.