losmendels2

Q: Credit Card is Declined

I've been having a problem for the past few days. Every time I try to make a purchase, my credit card is declined. I have used this credit card for purchases for years. I spoke to my bank and there is no reason for the card to be declined. I have tried using other cards and even Pay Pal. Itunes is declining all methods of payment for my account. I sent in an inquiry using itunes support and have heard nothing. Is there a number to call to solve this?

Windows Vista

Posted on Aug 21, 2010 11:39 AM

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Q: Credit Card is Declined

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  • by valhum,

    valhum valhum Sep 4, 2010 10:46 AM in response to JGumaJ
    Level 1 (0 points)
    Sep 4, 2010 10:46 AM in response to JGumaJ
    @JGumaJ .... hey! how did u manage to do that. I installed hot shield last night, run it, verified on Firefox that my IP was saying I was in California (when i am in Mexico) and then logged in into iTunes and it wouldn't let me update anything =/ How am I supposed to use it, just connect to Hot Shield and then open itunes or what?!?!

    Funny thing, i tried using Hulu after connecting with Hot Shield and it worked when before it would say that content is not available in my country, so I wonder why itunes didn't recognize it =/
  • by maxiwanow,

    maxiwanow maxiwanow Sep 4, 2010 11:38 AM in response to maxiwanow
    Level 1 (0 points)
    Sep 4, 2010 11:38 AM in response to maxiwanow
    Very strange! just now i changed payment method on my computer to "none", than tried to fill card information on it, and card was declined. Than i did this via my iPhone - card was accepted and billed 1USD. But... few minutes later i tried to buy an application and my card is declined again!

    Message was edited by: maxiwanow
  • by valhum,

    valhum valhum Sep 4, 2010 12:17 PM in response to maxiwanow
    Level 1 (0 points)
    Sep 4, 2010 12:17 PM in response to maxiwanow
    that obviously shows how their system is very ****** up.

    I sent an email to Gizmodo telling them to run a story, with links to many threads in here and in another blog. Hope they pick it up #fingerscrossed
  • by stylinexpat,

    stylinexpat stylinexpat Sep 4, 2010 12:41 PM in response to losmendels2
    Level 1 (14 points)
    Sep 4, 2010 12:41 PM in response to losmendels2
    Something is weird here. I tried with another laptop at home today with 1 of the 2 accounts that I have and it worked. I tried all day today and they would not work. I also tried all day using the Iphone 4 its self and that did not work either. Will try my MBP at work again tomorrow to see if I can purchase anything. Tonight I tried using my Windows 7 version of Itunes and it worked for some very odd reason. It either works when it feels like it or just does not work. One thing I am sure of is that there is no problem with the credit card or any of the computers I am using.
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 4, 2010 12:52 PM in response to losmendels2
    Level 1 (0 points)
    Sep 4, 2010 12:52 PM in response to losmendels2
    Tried to update today and after 3 emails and complaints in 4 days they have finely FIXED it....My Problem is solved ..
  • by valhum,

    valhum valhum Sep 4, 2010 1:08 PM in response to Elaine Harris
    Level 1 (0 points)
    Sep 4, 2010 1:08 PM in response to Elaine Harris
    Lucky you, it has been a week and no solution in sight =(
  • by DanielSemper,

    DanielSemper DanielSemper Sep 4, 2010 3:27 PM in response to losmendels2
    Level 1 (0 points)
    Sep 4, 2010 3:27 PM in response to losmendels2
    Hi,

    I just got this solved by Apple Support. I sent an email on September 1st using the form. They replied 2 hours later with the email that you all know saying they will find a solution, so they have requested assistance with the issue I reported. Then I will receive an email after the matter has been investigated and further information is available.

    I got nothing, no words and on September 3rd I sent a second email (using the form) giving also the TrackID to follow-up the previous email. This second email wasn't responded but today (September 4th) Apple sent me an email saying everything is solved, and that I should follow this steps, because all my data must be the same, specially the address from my account,and for shipping must be the same than the address from the credit card. I did not need to change this because I already did it before, but I copy paste the data for you (one more time, this works only after Apple Support has solved your case, so you must wait for that) (I can now buy anything in the iTunes Store, I am using iTunes 10).

    The recommended steps are:

    1) Sign out of the iTunes Store by choosing Sign Out from the Store menu in iTunes.

    2) Visit the My Apple ID website at:

    http://appleid.apple.com

    3) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.

    4) Click the "Manage your account" link.

    5) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.

    6) Click "Addresses" in the column on the left. Look at your shipping addresses at the bottom. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit.

    7) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.

    8) Make any other necessary corrections, then click the Save Changes button.

    9) Click Log out in the upper-right corner.
  • by valhum,

    valhum valhum Sep 4, 2010 4:57 PM in response to DanielSemper
    Level 1 (0 points)
    Sep 4, 2010 4:57 PM in response to DanielSemper
    yeah, i will have to wait until they tell me it has been solved =( tried it and nothing happened to me hehe Hope it gets resolved soon =/

    BTw, funny thing i noticed. If i go to my account info on my iphone, it tells me that paypal is not supported on my device. Odd, is it because i got my iphone in Mexico....odd

    Message was edited by: valhum
  • by Kelly Ray,

    Kelly Ray Kelly Ray Sep 4, 2010 11:44 PM in response to valhum
    Level 1 (5 points)
    Sep 4, 2010 11:44 PM in response to valhum
    I'm in Vietnam same thing. I've been using Itunes in Vietnam for years with no issues. Tried the above fix, didn't work. multiple emails over three weeks and still nothing. Just keep getting an email saying sorry. Now I have an 18 hour flight back home with nothing new to watch on my Ipad. You would think this would be a top priority since they are actually losing money on this issue.

    Message was edited by: Kelly Ray
  • by Tom McCauley,

    Tom McCauley Tom McCauley Sep 5, 2010 12:09 AM in response to losmendels2
    Level 1 (0 points)
    Sep 5, 2010 12:09 AM in response to losmendels2
    I found a fix. Log into your account at store.apple.com. Delete your credit card number info and security code info then submit. Log out of itunes and log back in. Setup paypal info via itunes billing info. Viola.
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 5, 2010 4:39 AM in response to losmendels2
    Level 1 (0 points)
    Sep 5, 2010 4:39 AM in response to losmendels2
    I thought the problem was fixed and it isn't just worked for a short while now back to square one..and you can not delete the billing info tried that it wont allow you to delte it...
  • by stylinexpat,

    stylinexpat stylinexpat Sep 5, 2010 5:30 AM in response to losmendels2
    Level 1 (14 points)
    Sep 5, 2010 5:30 AM in response to losmendels2
    Don't get too happy if you find your account working again. Mine worked for a day to be able to download 2 applications and then went right back to square 1 being unable to buy applications being told that the credit card information is incorrect (rolling eyes).
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 5, 2010 5:35 AM in response to losmendels2
    Level 1 (0 points)
    Sep 5, 2010 5:35 AM in response to losmendels2
    after 5 days no downloads and complaints...YESTERDAY I was able to download
    Item Number Description Unit Price
    1 No One - Ringtone
    Report a Problem $1.29
    2 Single Ladies (Put a Ring On It)
    Write a Review Report a Problem $1.29
    3 Iphone I'm Ringing - Ringtone
    Report a Problem $1.29
    4 I Gotta Feeling - Ringtone
    Report a Problem $1.29
    Subtotal: $5.16
    Tax: $0.42
    Order Total: $5.58


    but today I amAGAIN NOT able todownload any purchased items...but can downloadfrre ones....I get the same DECLINE MESSAGES..so now I have worte anothe complaint ...soooo we will see!!!!
  • by SkippyGH,

    SkippyGH SkippyGH Sep 5, 2010 10:03 AM in response to losmendels2
    Level 1 (0 points)
    Sep 5, 2010 10:03 AM in response to losmendels2
    7 pages of "What can I do" is obsurred!!! Do these people even friggin CARE? I Think NOT!

    Message was edited by: SkippyGH
  • by valhum,

    valhum valhum Sep 5, 2010 12:18 PM in response to SkippyGH
    Level 1 (0 points)
    Sep 5, 2010 12:18 PM in response to SkippyGH
    *GOT IT TO WORK!!!!*

    Did what Tom McCauley said he did and it worked for me F*CKING FINALLY!!!!

    Went store.apple.com
    Signed In, went to my billing info. Funny enough, i didn't have any card information in there, not even paypal even though that is the one i've been using.

    Anyway, i put my normal debit card info and it went through with no problem.

    Went back to itunes, tried to download a free app and it asked me to verify my card info (as it has been doing for the past week). When i was in there, i selected NONE and it finally accepted NONE, and voila, I was able to download free apps like I normally do WOOHOO!!!!

    And now the good part, i entered a debit card info, another one, one i tried this week and kept declining and it ACCEPTED IT and i was able to buy the Calculator App i needed for work.

    Will try to change country information and billing option, to see if it works but so far WORKING FOR ME....

    Try that =]
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