After updating to iOS 17.0.3 FaceTime live pictures are not saving

iPhone XS Max model

iPhone XS Max, iOS 17

Posted on Oct 17, 2023 3:36 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2023 6:39 AM

Hi ishiva1999,


We suggest making sure that Live Photos for FaceTime is still enabled using these steps:


To take a FaceTime Live Photo, first make sure FaceTime Live Photos is turned on in Settings  > FaceTime, then do one of the following:
* On a call with one other person: Tap the Take Live Photo button.
* On a Group FaceTime call: Tap the tile of the person you want to photograph, tap the Full Screen button, then tap the Take Live Photo button.
You both receive a notification that the photo was taken, and the Live Photo is saved in your Photos app.


More information can be found here: Take a Live Photo in FaceTime on iPhone


We hope that helps.


Take care.


1 reply
Question marked as Top-ranking reply

Oct 18, 2023 6:39 AM in response to ishiva1999

Hi ishiva1999,


We suggest making sure that Live Photos for FaceTime is still enabled using these steps:


To take a FaceTime Live Photo, first make sure FaceTime Live Photos is turned on in Settings  > FaceTime, then do one of the following:
* On a call with one other person: Tap the Take Live Photo button.
* On a Group FaceTime call: Tap the tile of the person you want to photograph, tap the Full Screen button, then tap the Take Live Photo button.
You both receive a notification that the photo was taken, and the Live Photo is saved in your Photos app.


More information can be found here: Take a Live Photo in FaceTime on iPhone


We hope that helps.


Take care.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After updating to iOS 17.0.3 FaceTime live pictures are not saving

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.