My 9th generation iPad will not update.

My iPad needs to be updated to the iOS 16 and 17. But it will not download or install. It keeps saying I need to be connected to the Wi-Fi. I am connected to the Wi-Fi. And I still have a bunch of storage. I have restarted my iPad multiple times. The iOS update supports my iPad which is a 9th generation one. So I have no clue on how to get my iPad to update.

Thank you,

Jaye

iPad (9th generation)

Posted on Oct 17, 2023 8:20 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 17, 2023 8:38 AM

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay and other Apple services. It may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart of your iPad.


While restarting your iPad, a further restart of your WiFi Router may be helpful.


You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es) (if any)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices (your iPad)


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.







1 reply
Question marked as Top-ranking reply

Oct 17, 2023 8:38 AM in response to JayeZ12

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay and other Apple services. It may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart of your iPad.


While restarting your iPad, a further restart of your WiFi Router may be helpful.


You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es) (if any)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices (your iPad)


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.







This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My 9th generation iPad will not update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.