X5 Zoom Lens Shakes when zooming

Hi Guys.


I have my iPhone 15 Pro Max since October 6th.

It has been working just fine and never fell a single time on the ground.


Today, out of nowere, the x5 ZOOM lens started to act strange.

When i ZOOM in to it from the 2x to the 5x it shakes to the left instead of being always centered. I have a video that will proof that in the link below.

Also it is out of center as you can see on the picture, the lines are never lined up now, but yesterday it was doing just fine.


Also, when i'm doing manual zoom, scrolling slowly trough 1x, till 15x on the 4k video, when it goes from 4.9x to 5x it jumps to the left as the SHORT VIDEO shows.


Please tell me i'm not the only one having this issue and this is software related that can be fixed! I don't want to have to wait for a new iPhone again if this is an sudden hardware probleme.


P.S: the pictures on x5 don't lose quality whatsoever but i noticed sometimes it struggles a little bit more to focus.


Can someone give me an insight regarding this topic please?


Video link showing the cycles trough 1x, 2x and 5x: https://youtube.com/shorts/47LHgFskolc?si=6OKSdDKewtwR1nkJ


Another video i just made, as you can see if flickers and it goes out of center: https://youtube.com/shorts/175bphnNs0A?si=q3qhtbrP-pE5EyMF



Can someone give me an insight please?

iPhone 15 Pro Max

Posted on Oct 17, 2023 12:27 PM

Reply
2 replies

Oct 18, 2023 10:40 AM in response to DragonH

Hi DragonH,


It sounds like you are having issues with your iPhone 15 Pro Max camera zoom. We know how important having a working camera is for you, and we will help get you to the right place to find a resolution.


The first thing to try is the steps listed in this support article. These steps can often resolve this type of issue:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


If you need continued assistance, please get in touch with the Apple support team via this link: Get Support.


All the best.


X5 Zoom Lens Shakes when zooming

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