Can't access voicemail remotely by pressing #

Hey guys,

Took a bit to figure it out but there is a solution.

The new IOS update comes with "Live Voice". If this is on you cannot access your voicemail remotely. To disable it go to:

Settings

Phone

Live Voice

and turn it off. Enjoy your day!

Mel

We’ve just recently started having this issue too. Could this possibly be related to how contacts are stored? For example, let’s say you own a business and have five phone lines, and all five of those lines have their numbers displayed inside of your single business contact. Could that have anything to do with the inability to remotely retrieve voicemails? When we call our main business number and attempt to retrieve voicemails, the # button does nothing. This started not long after we modified our business contact… I don’t think they are related, but what could it be? Just for clarification, if we attempt to retrieve these remotely from the device assigned to that number, it works fine. But the problem is when you call one line from a different line, that’s when we can’t retrieve the messages.

an additional problem that we have had for a long time our hidden voicemails. Seems like not a day goes by a good percentage of our voicemails remain “hidden“ this means they absolutely do not show up on the device, the only way to know about them is to manually call yourself to retrieve them.

Took a bit to figure it out but there is a solution.

The new IOS update comes with "Live Voice". If this is on you cannot access your voicemail remotely. To disable it go to:

Settings

Phone

Live Voice

and turn it off. Enjoy your day!

I have the same issue after IOS update. Please advise if there is a solution.

Took a bit to figure it out but there is a solution.

The new IOS update comes with "Live Voice". If this is on you cannot access your voicemail remotely. To disable it go to:

Settings

Phone

Live Voice

and turn it off. Enjoy your day!

I had the same problem yesterday but I tried again today and things worked, i.e. I was about to listen to my voice mail messages by calling my iphone and using #.

We have the same problem for the past week, this must have been from the recent IOS update.

I need help please how to fix this

I meant "I was able (not about) to listen to my voice mail remotely". That was back in October. Today I cannot.