x5 Telephoto Lens not working as intended

Hi Guys.


I have my iPhone 15 Pro Max since October 6th.

It has been working just fine and never fell a single time on the ground.


Today, out of nowere, the x5 ZOOM lens started to act strange.

When i ZOOM in to it from the 2x to the 5x it shakes to the left instead of being always centered. I have a video that will proof that in the link below.

Also it is out of center as you can see on the picture, the lines are never lined up now, but yesterday it was doing just fine.


Also, when i'm doing manual zoom, scrolling slowly trough 1x, till 15x on the 4k video, when it goes from 4.9x to 5x it jumps to the left as the SHORT VIDEO shows.


Please tell me i'm not the only one having this issue and this is software related that can be fixed! I don't want to have to wait for a new iPhone again if this is an sudden hardware probleme.


P.S: the pictures on x5 don't lose quality whatsoever but i noticed sometimes it struggles a little bit more to focus.


Can someone give me an insight regarding this topic please?


Video link showing the cycles trough 1x, 2x and 5x: https://youtube.com/shorts/47LHgFskolc?si=6OKSdDKewtwR1nkJ


Another video i just made, as you can see if flickers and it goes out of center: https://youtube.com/shorts/175bphnNs0A?si=q3qhtbrP-pE5EyMF


iPhone 15 Pro Max, iOS 17

Posted on Oct 18, 2023 1:45 AM

Reply
1 reply

Oct 19, 2023 6:10 AM in response to DragonH

Hello DragonH,



Thanks for choosing the Apple Support Communities. We see your camera isn't working as expected. We suggest following the steps outlined here to attempt to resolve the issue.


If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support



If issues persist, please reach out to Apple Support here: Get Support


We hope this helps.


Cheers!



x5 Telephoto Lens not working as intended

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