iPad will not let me enter my passcode. It is stuck on a screen where in the center (in front of where you enter the passcode) that WhatsApp can't be installed. Click OK, and nothing happens.

I'm pretty sure it's an iPad Air 5th generation- but since I can't get into it, I can't confirm this.

iPad Air (5th generation)

Posted on Oct 18, 2023 8:46 AM

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Question marked as Best reply

Posted on Oct 18, 2023 8:51 AM

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.






1 reply
Question marked as Best reply

Oct 18, 2023 8:51 AM in response to hillari84

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.






iPad will not let me enter my passcode. It is stuck on a screen where in the center (in front of where you enter the passcode) that WhatsApp can't be installed. Click OK, and nothing happens.

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