Issues connecting to printer in EHR

The office I work at uses and electronic health record system, NextGen, that connects through a windows simulator. I bring my own laptop in, an M2 MacBook Pro. I was having no issues with printing through the EHR until yesterday. I can print from any other application and the internet. However, I cannot get the printer to connect through the EHR. I've tried to go through the EHR and add the printer. It tells me the driver is not available. So I went online and downloaded the driver, but it tells me it cannot connect to the printer. Does anyone have any experience with this?

MacBook Pro (M2, 2022)

Posted on Oct 18, 2023 10:00 AM

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Issues connecting to printer in EHR

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