Related Article: What to do before you sell, give away, trade in, or recycle your Mac

I want to schedule an appointment at the store to make sure my computer is wiped

I sent this device in for a trade-in and it got return. The screen was different when it came back so now I'm not sure it's wiped or not or what to do to trade in. Would like to come into the store and meet with a tech support.

MacBook (2017)

Posted on Oct 18, 2023 3:35 PM

Reply
Question marked as Apple recommended

You can try but the genius bar addresses hardware issues. Here are Apple's instructions



What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


If you want to try for an appointment, go ahead - we are other users and do not make appointments for you.


Posted on Oct 18, 2023 3:41 PM

2 replies

Oct 19, 2023 12:22 AM in response to fernandawerson

If you did step 7. in the proper procedure, you did this and the Mac should be ready to begin renewed operation:


7. Reinstall macOS

  1. While still in macOS Recovery, choose Reinstall macOS, then follow the onscreen instructions. Learn more about reinstalling macOS from macOS Recovery
  2. After reinstalling macOS, your Mac restarts to a setup assistant. Press Command-Q to shut down instead of continuing setup.


If you didn't do the proper procedure, babowa offers it for you to follow if you choose.



I want to schedule an appointment at the store to make sure my computer is wiped

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