issue on updating Apple TV which is 15.4
I have an issue when updating my Apple TV (2nd Gen). It goes to download and install, then the massage "Fail to update" pops up.
Apple TV 4K (2nd generation)
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User profile for user:
Jeff_888
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Community Specialist
Hi thisisearl,
Thank you for participating in the Apple Support Communities. We understand when you try to update your Apple TV you receive an error "Failed to update". It looks like you've come from a helpful article: Update your Apple TV. Did you try all the recommend steps?
"Get help
- If you can’t update your Apple TV, make sure that you’re connected to a Wi-Fi or Ethernet network.
- If the progress bar for the update appears stuck or paused, and "Preparing Update" or "Applying Update" appears on your TV screen, allow more time for the update to complete. If you've been waiting for more than an hour, contact Apple Support before you restart or unplug your Apple TV.
- If the progress bar for the update appears stuck or paused below an Apple logo without any text, and you've been waiting for more than an hour, restart your Apple TV by unplugging then plugging it back into power. If your Apple TV still doesn't update, contact Apple Support.
- If there is an issue during the update, you might see a message that asks you to Reset All Settings, Restore, or Restart. Try the Restart option first. If issues persist, try Reset All Settings followed by Restore.
- If your TV shows an iPhone next to an Apple TV, learn what to do.
- If your TV shows a warning symbol, learn what to do."
If the issue persists, contact Apple Support here: Get Support.
Take care.