iPad 10th Gen Constantly unable to connect with accessories via magnet port

iPad 10th Gen Constantly unable to connect with accessories via magnet port. I use a Logitech keyboard, not a Magic Keyboard Folio

iPad (10th generation)

Posted on Oct 18, 2023 5:25 PM

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Question marked as Top-ranking reply

Posted on Oct 19, 2023 12:45 PM

Hi there GamingOniPhone,


If you are having issues using accessories with the Smart Connector of your iPad, these steps from Set up and use Magic Keyboard Folio for iPad (10th generation) can help resolve this issue even if you are not using an Apple-branded keyboard:

Get help
If your iPad doesn't detect your Magic Keyboard Folio or an "Accessory not supported" alert appears on your iPad, make sure that there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on your iPad. Also, try these steps:

1. Make sure that your iPad and Magic Keyboard Folio are connected and that you have the latest version of iPadOS.
2. Remove the keyboard from your iPad and then reconnect it.
3. If your iPad still doesn't detect your Magic Keyboard Folio, restart your iPad.


If this continues after following those, let us know if multiple accessories are not connecting to the iPad or if only this keyboard is not connecting. That will allow us to isolate this issue further.


Cheers!


1 reply
Question marked as Top-ranking reply

Oct 19, 2023 12:45 PM in response to GamingOniPhone

Hi there GamingOniPhone,


If you are having issues using accessories with the Smart Connector of your iPad, these steps from Set up and use Magic Keyboard Folio for iPad (10th generation) can help resolve this issue even if you are not using an Apple-branded keyboard:

Get help
If your iPad doesn't detect your Magic Keyboard Folio or an "Accessory not supported" alert appears on your iPad, make sure that there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on your iPad. Also, try these steps:

1. Make sure that your iPad and Magic Keyboard Folio are connected and that you have the latest version of iPadOS.
2. Remove the keyboard from your iPad and then reconnect it.
3. If your iPad still doesn't detect your Magic Keyboard Folio, restart your iPad.


If this continues after following those, let us know if multiple accessories are not connecting to the iPad or if only this keyboard is not connecting. That will allow us to isolate this issue further.


Cheers!


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iPad 10th Gen Constantly unable to connect with accessories via magnet port

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