I have been using the zoom function "foils as virtual background" for a long time. So far, this has worked flawlessly on my Macbook with keynote. Since a short time it does not work anymore. The following message is displayed "Import of "Test.pptx" not possible because keynote is not installed". Who can help?
Hi rüdiger97,
We appreciate you reaching out to us.
If Keynote is currently not installed on your device, you can us the steps below to guide you on how to get it from the App Store.
Download apps from the App Store on your Mac - Apple Support
If the issue persists after installing Keynote, please test if you can open the file directly on Keynote.
If you can open the file directly in Keynote, please reach out to Zoom's support team for assistance.
If you cannot open the file directly in Keynote, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Hi rüdiger97,
We appreciate you reaching out to us.
If Keynote is currently not installed on your device, you can us the steps below to guide you on how to get it from the App Store.
Download apps from the App Store on your Mac - Apple Support
If the issue persists after installing Keynote, please test if you can open the file directly on Keynote.
If you can open the file directly in Keynote, please reach out to Zoom's support team for assistance.
If you cannot open the file directly in Keynote, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Problems with using keynote in Zoom
